Wyse wireless thin clients can't find Windows DHCP server after HiveManager update

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  • Updated 2 years ago
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Good day everyone.

Issue: Wireless Wyse Xenith thin clients throughout our school building are no longer able to retrieve an IP address from our internal DCHP server via via our internal wireless network.

Probably caused by: While troubleshooting a previous issue I updated HiveManager to 6.8r1 and the WAPS to Hive OS 6.6r2a. We were previously running 6.5, if my memory serves me correctly.

Attempted solutions: Updated the firmware on a test wireless thin client via its wired connection. After removing the wired connection and powering the thin client back on it still was unable to fetch an IP address. Also compared the settings for just the SSIDs and User Profiles via HiveManager but found no unexpected differences. I tried checking other settings under Advanced Configuration but I’m not entirely sure where to even begin. As I understand it the Aerohive WAP I'm testing with is able to see the wireless Wyse thin client but since said thin client never gets an IP address from our internal DHCP server it is listed as having an IP address of

Please let me know if any more information is needed as I would be happy to provide it. Any assistance anyone can provide me would be greatly appreciated!

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Posted 2 years ago

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