Why my hivemanger 6.1r3 dashboard empty

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  • Updated 4 years ago
  • Answered
My hivemanger 6.1r3 can only generate data 3 days after upgrade from 6.1r2b. Now after 1 week, I cannot get data on my dashboard. Only data Active user by OS can be generate. Any one can solve this problem.
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Asyraf Firdaus

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Posted 4 years ago

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Gary Smith, Official Rep

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Hi Asyraf,

Could you share with us your report settings please? Screenshots would be useful.

Kind Regards,
Gary Smith
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Justin Dover

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I am experiencing the same thing.  I opened a case about it today.
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Asyraf Firdaus

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Hi Gary,

This screenshots my report setting.

Thank you.
(Edited)
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Gary Smith, Official Rep

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Hi Asyraf,

I do not see the settings/screenshot.

Kind Regards,
Gary Smith
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Asyraf Firdaus

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Hi Gary,

Sorry for mistake. Can you please download from this.

https://www.dropbox.com/s/1vw0tk2uxart7ra/report%20setting.jpg

Thank you for your support.

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Gary Smith, Official Rep

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Hi Asyraf,

I'm not able to determine the reason for the data not to be shown from the screenshot. Are you using HMOL or HM on-premise? Did you try the suggestion from this post - https://community.aerohive.com/aerohive/topics/no_data_in_new_dashboard

Kind Regards,
Gary Smith
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Asyraf Firdaus

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Hi Gary,

We are using local hivemanager. This happen went we upgrade hivemanager from 6.1r2a to 6.1r3. We already try that solution and result still same.

Thank you.