Why cant I get my Access Points to connect to HiveManager?

  • 1
  • Question
  • Updated 3 years ago
  • Answered
I have a test 330AP that I have connected to our network and have let it set for quite a while. It still have not shown up on my HiveManager and the status led is still on green. What am I doing wrong? Or is there something that I need to setup besided adding the entitlement key?
Photo of Monty Townson

Monty Townson

  • 2 Posts
  • 0 Reply Likes

Posted 5 years ago

  • 1
Photo of Brian Powers

Brian Powers, Champ

  • 396 Posts
  • 92 Reply Likes
You can manually point them to the correct VHM instance with a little digging...

See post here, http://community.aerohive.com/aerohiv...

As for why they arent showing up automatically, it could be a number of reasons. Most likely it wasnt provisioned or was provisioned incorrectly. The above post details out how to get it where you would want it to be though.
Photo of Crowdie

Crowdie, Champ

  • 972 Posts
  • 272 Reply Likes
Are you using an on-premise HiveManager or HMOL?

If you are using an on-premise HiveManager I recommend creating a DNS record pointing hivemanager. to the HiveManager's address. From then on any access point that can successfully complete DNS lookups will be able to locate the HiveManager (or at least the HiveManager's IP address).

It also has the secondary use of making it possible to just type "hivemanager" into a web browser to get to the HiveManager login screen. I find this really useful if you have staff members who log in to create guest accounts, for example.
Photo of Ralph Deri

Ralph Deri

  • 4 Posts
  • 0 Reply Likes
am using on-premise HiveManager.
Photo of Andrew MacTaggart

Andrew MacTaggart, Champ

  • 483 Posts
  • 86 Reply Likes
We are using DNS and DHCP options.
In our case our switch vlans are different for tagged and untagged so I manually have to console in to the AP and place the mgt 0 interface in the correct vlan, and native vlan.

works like a charm, but requires some setup.