Why can I connect an iPad to an Airport and it cannot see the Aerohive networks

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  • Updated 5 years ago
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Several 2011 iPads will no longer connect to our Aerohive Network but connect fine to an Apple Airport
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Jon van der Raadt

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Posted 5 years ago

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Crowdie, Champ

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How have you configured the authentication on the SSID(s) the iPads are not connecting to?
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Andrew MacTaggart, Champ

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You need to answer Crowdie's question above

Assuming this version http://certifications.prod.wi-fi.org/...

there could be many reasons, so you will need to provide info
IOS code version?
What AP model?
What HMOL version?

according to wifi alliance cert for ipad2
2.4 GHz, 5 GHz - Switchable
and supports 802.11h - DFS channels

From what you have included, the ipads use to connect but no longer can.
My first question would be "what has changed since the last time the device worked?"

Are you actually seeing beacons? Do you see you SSIDs showing up under the IPAD wireless settings area?

Do the Aerohive logs provide any insight?
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Crowdie, Champ

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The results from the Client Monitor tool in HiveManager would be a great help as well.
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Jon van der Raadt

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We have 350 iPads connected to our AP330's. The Hive Manager is 6.1r2a Two iPads (2011) do not even see the SSIDs from the Aerohives. However they do see an Airport Express
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Jon van der Raadt

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This is since the upgrade to iOS 7
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Andrew MacTaggart, Champ

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So 350 IPADs connect with no issues?
only 2 can not connect because they are not showing the SSIDs in available networks? Which means they are not seeing the beacon frames.
have you clicked other... and tried to manually add the WLAN to these 2 IPADs?
Have you tried using appleconfigurator to load a WLAN profile to the IPADs?

Can you describe your setup in "detail". key word being "detail"
Describe SSID settings
Describe Radius Settings if applicable
Describe Radio profiles

Was this working before for all 352 IPADS? then you upgraded to IOS 7 and now 2 IPADS can't see the SSID.

Have you done a complete upload and reboot of the APs?
and
power off and power on of the 2 IPADS?
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Jon van der Raadt

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Have restored ipads to factory, have installed wireless profile using configurator, added the SSID using the other networks. I did not setup the access points but they are wpa2 personal. Yes it was working for all iPads with iOS 6. I have done a complete upload and reboot of the APs and powered off the iPads.

The iPads that do not work with the aerohive APs (mostly 330s a few 121s) work fine with an Apple Express
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Andrew MacTaggart, Champ

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is it this model of airport express?
https://www.apple.com/airport-express...

Without seeing the config of the Aerohive APs I would guess that maybe the 5Ghz radio in the 2 IPADS are damaged, and can only see and connect to 2.4Ghz radio, which was disabled on the Aerohive network. Since only 2 IPADS don't connect

I can only guess

Because I don't know your environment and your details are sparse.

I would suggest contacting whoever setup your wireless
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Nick Lowe, Official Rep

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It does sound like your iPads have a hardware fault if you have reinstalled them from scratch.