Why does the same SSID show up 2 times?

  • 1
  • Question
  • Updated 1 year ago
We currently have 3 SSID broadcasted using 7 AP's. Recently one of the SSID's shows up twice in the wireless network. Both as a secure SSID and as an open SSID. Why can this be? There is only one SSID with this name in Aerohive console.
Photo of Mikael Gustafsson

Mikael Gustafsson

  • 13 Posts
  • 0 Reply Likes

Posted 1 year ago

  • 1
Photo of Sam Lynn

Sam Lynn, Moderator

  • 96 Posts
  • 12 Reply Likes
Hello Mikael,

This is a known issue with the 7.1r1 firmware, there is currently a CFD filed for this issue. To resolve this, we would recommend moving to a different Hive OS firmware version for the time being. I'm very sorry for the confusion.

Hope this helps!
Photo of Nick Lowe

Nick Lowe, Official Rep

  • 2491 Posts
  • 451 Reply Likes
Hi Mikael,

You should update to HiveOS 8.0 to resolve this.

The root cause was an issue where the RSN IE could be missing from some beacon and probe response frames.

Thanks,

Nick
(Edited)
Photo of Mikael Gustafsson

Mikael Gustafsson

  • 13 Posts
  • 0 Reply Likes
Hi, Thank you for you responses. All I can upgrade to is 6.8r7. At least that is what I can chose in "update software". I ́ll do that now and see if more options become available.
Photo of Sam Lynn

Sam Lynn, Moderator

  • 96 Posts
  • 12 Reply Likes
Hi, You might need to update your hive manager to get access to the newest firmware versions.
Photo of Nick Lowe

Nick Lowe, Official Rep

  • 2491 Posts
  • 451 Reply Likes
Hi Mikael,

What's your VHM-ID please?

Thanks,

Nick
Photo of Mikael Gustafsson

Mikael Gustafsson

  • 13 Posts
  • 0 Reply Likes
Should I really print that here? Anyway, after some initial firewall issues I ́ve now managed to start the process of updating all the AP's after the HiveOS update. I chose upgrade devices to latest golden release. Where can I see which firmware the AP's are running?
Photo of Nick Lowe

Nick Lowe, Official Rep

  • 2491 Posts
  • 451 Reply Likes
The VHM-ID id not sensitive information. It is just an id that we use to identify and distinguish your instance.
(Edited)
Photo of Mikael Gustafsson

Mikael Gustafsson

  • 13 Posts
  • 0 Reply Likes
Ok, so now I have the option of upgrading the firmware of the AP's to 7.1r1 under "Upload and Activate HiveOS Firmware" which is the one you told me to stay clear of. Not sure what to do...
Photo of Sam Lynn

Sam Lynn, Moderator

  • 96 Posts
  • 12 Reply Likes
You can see what firmware the AP's are using on the Monitor tab (if you don't already see it listed you'll want to add that column to the page by selecting the column manager icon next to where you can see the total number of devices you have). It's likely giving you that option because you moved off of 7.1r1. It's going to encourage you to go to 7.1r1 because that's the feature release (or it was until recently, now the feature release should be 8.0. Depending on your hive manager version or AP models, you may not see 8.0 yet). The golden release is what you want to be on, unless there is a specific feature you are trying to get from the feature release.

You should be fine to give us your VHM ID if you want to, no one but Technical Support could use that ID to reach your hive manager. Of course you don't have to, but it would give us a lot more to work with to help you troubleshoot this.
Photo of Mikael Gustafsson

Mikael Gustafsson

  • 13 Posts
  • 0 Reply Likes
Ok, now all my ap's are on 6.5r7 which is the newest golden image i could pick. Before that they were on 6.6r1 I belive. I ́ll check when I get in the office tomorrow if that fixed the problem with the ghost ssid. Thank you for your help!

Follow up: Ghost SSID now gone!
(Edited)