What is normal for AP errors and retries

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Hi. We are trying to monitor AP performance but have nothing to tell us what "normal" is for what we are seeing. e.g. on 3 AP's we are seeing error rates of 30-33% in the 2.4GHz tx retry range, and a cumulative 50% retries for 2.4 GHz TX+RX Retry %. Should we be concerned? And if so, what should we do about it?
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Posted 4 years ago

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Crowdie, Champ

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For a data network the total errors/retries per spectrum (2.4 and 5 GHz) should not exceed 10%.  For a voice network the total errors/retries should not exceed 2% - good luck getting that in the 2.4 GHz spectrum.

The errors reported in the HiveManager are taken from the access point's point of view.  Therefore transmit errors are commonly caused by the radio not being able to transmit (non-WiFi interference, incorrect transmit power/channel selection, too many wireless clients, access points to close, low data rates being enabled, etc.) while receive errors occur when the wireless client is unable to transmit to the access point successfully (client is too far away, non-WiFi interference, the access point's transmit power is too high for the wireless client, etc.)

Error rates of 30-33% and 50% are far, far too high and shows that there is an issue, or issues, with your wireless network.