Upgraded to HiveManager 6.6r3 and cannot access instance

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  • Updated 2 years ago
I can login using administrator account, but when clicking on the online instance, browser is goes to a blank screen on https://freeap-useast-002-aerohive.com/hm/recreateUser.action.  Normally I would see the dashboard for the instance.  Any ideas?
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Jeff

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Posted 2 years ago

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Gary Smith, Official Rep

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Hi Jeff,

I have just reported this issue to our cloud server team. I will let you know if they find something related. Did you report this to Aerohive support?

Kind Regards,
Gary Smith
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Jeff

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No, I figured to search here and ask first.  I have a client with an Aerohive WLAN implementation and they don't know know much about it.  They are going through a new construction phase and wan to make changes. I want to show them my online instance to give them a feel for Aerohive.  Hence why I was upgrading last night.

It looks like they are using AP330 but I need a ladder to confirm.  This is a non-profit so I am giving them a huge discount on my fees, just materials.