Upgraded HMO to 6.2r1a and 11 APs won't come back online

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I upgraded HMO to 6.2r1a and 11 AP-120s won't come back online. I shelled to switch SR2024P and everything plugged into that switch is an AP. For instance eth1/8 is UP admin UP and delivering power but no mac-address is listed in the tables on that port. I shut the port(s) down, shut the PSE off, and brought it back up, and still no mac-address is showing and no LLDP neighbor information is showing either. I did a vlan probe to make sure we were handing out address and it was successful.

I have 8 APs showing in LLDP neighbors and 18 ports UP and delivering power on that particular switch.

I can't ping the APs....nothing. Any ideas?
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Brian Tissue

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Posted 4 years ago

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Eastman Rivai, Official Rep

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Can you SSH to the AP and do show capwap client?
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Brian Tissue

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I mispoke in earlier post. All 11 APs 120s had to be RMA'd. Tech support was awesome and we got it squared away for the morning.
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Amanda

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Thank you for the update Brian.
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Brian Powers, Champ

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Most likely the APs were bricked.  Especially so, if you updated all of the gear simultaneously (e.g. all APs and the switch).  As the switch has more "horsepower" under the hood to do the update quicker.  If it rebooted while some of the APs were in the midst of their update, it would have corrupted the image on them.

It is recoverable mind you, but it requires direct console access.  See this thread for details.

https://community.aerohive.com/aerohive/topics/ap_121_stuck_with_orange_lite_wont_reset_how_to_recov...

If you run into this in the future...
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Brian Tissue

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Thanks for suggestion and I think you're might be right if there was latency on those APS. They were bricked, and there is no console port on that model. More disturbing is there doesn't appear that there is a field recovery image or nvflash storing the backup image or some type of redundancy if updating fails.