Upgrade to version 6.8r5 - To do, or not to do... Is it really worth it?

  • 2
  • Question
  • Updated 2 years ago
  • (Edited)
We are currently on HiveManger V6.5r1 and I would like to upgrade to 6.8r5.  We use the cloud solution so it seems to be as straight forward as hitting go and following the prompts. Is there anything I should look out for?  Like AP compatability, loss of features/functionality, things of that nature.
Photo of Marcus Abarbanel

Marcus Abarbanel

  • 7 Posts
  • 0 Reply Likes
  • a little under the weather

Posted 2 years ago

  • 2
Photo of Mike Kouri

Mike Kouri, Official Rep

  • 1030 Posts
  • 271 Reply Likes
I am obviously biased because I am a Product Manager at Aerohive, but in my personal opinion there is no downside and only benefit in upgrading to the latest management platform.

The upgrade does take time, and you cannot manage your APs while it is happening, but the upgrade is non-disruptive to your wireless network.
Photo of Dennis Hamman

Dennis Hamman

  • 29 Posts
  • 4 Reply Likes
I will have to try moving my AP121s to 6.4r1g to see if that helps with complete policy updates.  I have a lot of issues pushing a complete upload and most of my AP121s are on 6.4r1 not g. 
Photo of Dennis Hamman

Dennis Hamman

  • 29 Posts
  • 4 Reply Likes
Bill, it sounds like we are in the same boat I have pretty much the same amount of AP121s and i am having a lot of issues pushing complete uploads.  It does not seem to matter what release the AP121s are always seem to get a lot failures on 6.8r4.  I spoke with support they said that they were aware of the issue and hope to have it resolved in Hivemanager 6.8r6.  They had no release date for the new Hivemanager.  On a side note i have been working to move my AP121s to 6.5r5 i was wondering what issues it gave you?  I have had no issues yet but I have not upgraded many access points and they have not been up long.

Thank you.
Photo of Bill W.

Bill W.

  • 222 Posts
  • 35 Reply Likes
Random APs would generate Event ID 13 and 14 on our NPS servers and fail the RADIUS test. If you aren't using WPA2-Enterprise, then it wouldn't affect you. But if you are and your RADIUS servers are Windows servers, you may encounter these errors in the event log.
Photo of Nick Lowe

Nick Lowe, Official Rep

  • 2491 Posts
  • 451 Reply Likes
The RADIUS issue I am aware of is a regression whereby when a RADIUS Accounting-Request packet is retransmitted because it was not acknowledged, it will contain an incorrectly calculated Authenticator. This will be corrected.

Are you observing an issue that affects client service/client authentication?
(Edited)
Photo of Dennis Hamman

Dennis Hamman

  • 29 Posts
  • 4 Reply Likes
thank you for the information Bill I will have my systems team check the RADIUS logs.
Photo of McArenas

McArenas

  • 16 Posts
  • 1 Reply Like
We have so far lost the ability to receive alerts after upgrading to 6.8r5.  And our AP121 seems to be getting intermittent CPU OVERLOAD which never happened when we were in 6.5 HM and whatever highest HiveOS code for that version. 
(Edited)
Photo of mr bee

mr bee

  • 77 Posts
  • 0 Reply Likes
we only upgrade to a new version if an issue we have is solved. every new version can introduce new bugs.