Upgrade from HiveManager Connect to Select without additional contract for support

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  • Updated 7 months ago
Hi guys,

a short question regarding the upgrade-process from HM Connect to Select.

I've asked our partner from who I'm buying all my Aerohive devices for upgrading HM Connect to Select. He answered me that I have to buy two additional things. First the upgrade-license and second a support-contract for each device all three years. And both is mandatory for the first time.

Is this really correct? Has anybody experience in upgrading?

There are two things that make me a litte bit amazed. The first point is that I really don't want to have the - I call it - pro-support and also not any hardware-replacement in case of device faults. And the second point is that both in sum costs nearly the same as the AP itself.

Please can anybody clearify this for me an what's really needed!?

Thanks in advance.

Best regards,
Bernd
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Bernd Heissenberger

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Posted 11 months ago

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Jonas Dekkers

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Hi,

Normally from june 2017 it is back one price. Months before there was a temporary prices list with a support price and an upgrade price. 

Aerohive is using new prices where the ap's ar much cheaper than before but the support licenses are more expensive. If you buy an ap and 5 year support the cost is less than before.

Regards,
Jonas
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Carsten Buchenau, Champ

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Exactly as Jonas wrote.

You should tell your Reseller to get himself updated on the new pricing model that is active since 23rd of May...
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Bernd Heissenberger

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Thank you so much for the fast responses.

Last time I spoke with my reseller about this topic was before 23rd of May, so everything seems to be correct. I've contacted him again now. We'll see what the answer will be now. ;-)
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Ben Swaby

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We paid the higher prices for our AP’s a few years ago and the HMOL was a great deal. Now, it’s priced so high that we don’t even have the funding to pay the high yearly cost, which for us will be $8k a year when all of our 80+ devices come up for renewal. Calling aerohive, they say there is no other options and they don’t cater pricing to non-profits. Although, I have heard of some nonprofits like ours getting special super low cost rates, so I guess it’s based on who you talk to and it’s not standard across the board. Needless to say, I must have not made a good case and looking to move to the free version vs pay Aerohive $ each year as they have priced themselves out of our ability to afford it anymore.
(Edited)
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Jonas Dekkers

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Normally hardware bought before the beginning of this year. You can renew 1 time for the old prices for maximum 3 years
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Ben Swaby

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Been working with the area Aerohive manager and they have not presented anything along those lines.  We have been given only 1 option and only got a few $'s off when asking for special consideration for being a non-profit and the recent poor support that we have had.  

Don't get me wrong, we love our product and many of reasons why we originally got Aerohive.  Unfortunately, there seems to be no consideration for non-profits, nor organizations that purchased at the higher prices based on what we have been presented.  With over 100 Aerohive devices on site and a little over 80 currently active, that's a lot of $'s going out the door that are not reinvested back into the non-profit.  

What I am up against is looking either paying the $10,000 yearly bounty or get a contract with a local company to conduct an annual wireless site survey + provide deep level support when needed for $3,500 annually.  

Over the course of 5 years, that's $32,500 back into the non-profit to feed families, provide programs for special needs, disaster relief, missions work, and many other great programs that provide hope, help, and healing.   Personally, i would much rather know that I provided $'s back into those programs vs paying the higher fees that only includes on demand support and NBD replacement of hardware.    The only way I would possibly consider and get in front of stewardship to pay the higher fees would take some major improvements from Aerohive.  The web UI needs improvements, support will need to actively be monitoring my environment 24/7 and letting me know when it's not running optimally vs this break fix mentality, provide quarterly reviews, conduct annual onsite wireless survey's, and move equipment replacement to a 4 hour or better agreement.