Unable to view reports - v11.17.13.1

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  • Question
  • Updated 1 year ago
Hi, I am unable to view any of my reports .  I get the link and view report.  It opens up a browser to https://cloud-ie.aerohive.com/reportviewer?code= etc etc but the report does not appear.  The blue page loading symbol just keeps on spinning.  The tab on the browser changes to the Aerohive.  I have tried on 2 customer sites and both are v11.17.13.1.  Both same problem.  I have tried sending reports to different people and using different laptops and browser but with same error.  Has something change in this build upraded 26/1/2017?  How else can I troubleshoot?  Thanks 
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Posted 1 year ago

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Gary Smith, Official Rep

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Hi Paul,

Thank you for raising this. We are currently investigating the issue and will update once we have some feedback.

Kind Regards,
Gary Smith
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Pat ORourke

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I am having the problem while evaluating NG. 

I have had the issue with Browsers on:
CentOS (Firefox),
OSX ElCapitan (Safari, Chrome, Firefox) ,
IOS 10.2.1 (Safari, Chrome, Firefox)
Windows 7 (Chrome-Firefox).