unable to upgrade to Hivemanager 6.8r7 due to not being to upload backup file

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I'm currently on 6.5r1 and the hivemanager whats to upgrade to 6.8r7 but when I try to upgrade I get the bellow error that the backup can't be uploaded.

In this test setup I only have 1 ap so happy to reset everything back up afterwards.

Would like to upgrade because the max speed I can get through our AP230 is 9MB at the moment on the 5Ghz range.


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john ward

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Posted 1 year ago

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Brian Powers, Champ

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Upgrading your Hivemanager will most likely have no impact on your throughput of your AP.  Your configuration of your network policy will play more into that as will the devices associating to the SSID(s).
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john ward

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Thanks Brain, I went and rechecked the policies and it looks like one of those was locked at 10Mbps.

Changed that and it is flying now

(Edited)
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Brian Powers, Champ

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Great.  As for that error however, I assume this is an on-prem HM platform.  That's not an error I recollect seeing, but it may be worth looking at the disk space allocated to the VM. 

If you SSH into the back end of the HM VM, you get numerical prompts.  Choosing 1, 11, 4 will show you the disk space allocated as well as how much is used. 

The HM splits the total disk space into two even chunks when it was first installed.  A primary and a backup.  When upgrading, a backup of the HM is generated and stored on the disk pre-compression (so the backup can be quite large).  If it runs out of room doing the backup, the upgrade will fail. 

You can also try a manual backup.  If this errors out, it is also a sign that the disk space may not be large enough (depending on the error when attempting a backup).

This may not be related to your error, but it is one possibility.