Unable to retrieve Active Directory Information (radius certificate)

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  • Question
  • Updated 1 year ago
Hello Support,

I have a problem with the AD integration. When I want to retrieve the directory information I get this error:
Unable to retrieve Active Directory Information. The Aerohive RADIUS server is currently disconnected from HiveManager. Please restore the connection and try again.

Current situation:
AP have static ip address
AP connected Local HM
Domain can be resolved

the debug log:

RadiusAP3# debug console allRadiusAP3#2017-04-20 12:40:57 info    capwap: SSL:unknown version (0)
2017-04-20 12:41:02 info    last message repeated 2 times
2017-04-20 12:41:02 info    capwap: receive event query ad info response: eventid = 199: length = 22
2017-04-20 12:41:02 info    capwap: CAPWAP: receive query ad info response event!, length:22
2017-04-20 12:41:03 info    capwap: SSL:unknown version (0)
2017-04-20 12:41:03 info    capwap: SSL:unknown version (0)
2017-04-20 12:41:07 info    ah_dcd: get track-ip trigger access console request: cancel.
2017-04-20 12:41:08 info    capwap: SSL:unknown version (0)
2017-04-20 12:41:09 debug   net: lp_load_ex: refreshing parameters
2017-04-20 12:41:09 debug   net: Initialising global parameters
2017-04-20 12:41:09 debug   net: params.c:pm_process() - Processing configuration file "/tmp/smb_conf.nmVo5E"
2017-04-20 12:41:09 debug   net: Error loading module '/usr/lib/ANSI_X3.4-1968.so': /usr/lib/ANSI_X3.4-1968.so: cannot open shared object file: No such file or directory
2017-04-20 12:41:09 debug   last message repeated 11 times
2017-04-20 12:41:09 debug   net: creating default valid table
2017-04-20 12:41:09 debug   net: Error loading module '/usr/lib/ANSI_X3.4-1968.so': /usr/lib/ANSI_X3.4-1968.so: cannot open shared object file: No such file or directory
2017-04-20 12:41:09 debug   last message repeated 11 times
2017-04-20 12:41:09 debug   net: added interface mgt0 ip=10.30.4.5
2017-04-20 12:41:09 debug   net: bcast=10.30.4.255
2017-04-20 12:41:09 debug   net: netmask=255.255.255.0
2017-04-20 12:41:09 debug   net: get_dc_list: preferred server list: ", *"
2017-04-20 12:41:09 info    kernel: [mpi]: socket is closed, pid(6576), protocol(0)
2017-04-20 12:41:19 info    ah_top: PM: current cached memory: 31800 KB, exceed drop cache threshold: 31744 KB, Drop cache now.
2017-04-20 12:41:38 info    capwap: SSL:unknown version (0)
2017-04-20 12:41:38 info    capwap: SSL:unknown version (0)
2017-04-20 12:41:59 err     ah_scd: exec <net ads info> failed!: Resource temporarily unavailable
2017-04-20 12:41:59 info    capwap: receive event AD retrieve info response: eventid = 197: length = 74
2017-04-20 12:41:59 info    capwap: CAPWAP: receive AD retrieve info response event!, length:74
2017-04-20 12:41:59 info    capwap: SSL:unknown version (0)
2017-04-20 12:42:00 info    capwap: SSL:unknown version (0)
2017-04-20 12:42:26 info    kernel: [wifi]: wifi0: trigger background scan: chans scanned 0, cont periodic scan
2017-04-20 12:42:28 info    amrp2: receive kevent KEVT_IF_CHG type IF_GOING_DOWN from wifi0.1 index 10
2017-04-20 12:42:28 info    capwap: CAPWAP receive kevent KEVT_IF_CHG, eventid = 17, size = 36
2017-04-20 12:42:28 info    kernel: [mpi]: wifi0.1 notify kevent KEVT_IF_CHG, type IF_GOING_DOWN(7)
2017-04-20 12:42:28 debug   kernel: Scan in progress.. Cancelling it
2017-04-20 12:42:28 info    kernel: [wifi]: wifi0: background scan done, num_bgscans 2, num_req_bgscans 0
2017-04-20 12:42:28 warn    ah_dcd: Interface wifi0.1 is down.
2017-04-20 12:42:28 info    ah_dcd: access interface wifi0.1 is down now
2017-04-20 12:42:28 warn    ah_dcd: Interface wifi0.2 is down.
2017-04-20 12:42:28 info    ah_dcd: access interface wifi0.2 is down now
2017-04-20 12:42:28 warn    ah_dcd: Interface wifi0.3 is down.
2017-04-20 12:42:28 info    ah_dcd: access interface wifi0.3 is down now
2017-04-20 12:42:28 warn    ah_dcd: Interface wifi0.1 is up.
2017-04-20 12:42:28 info    ah_dcd: access interface wifi0.1 is up now
2017-04-20 12:42:28 warn    ah_dcd: Interface wifi0.2 is up.
2017-04-20 12:42:28 info    ah_dcd: access interface wifi0.2 is up now
2017-04-20 12:42:28 warn    ah_dcd: Interface wifi0.3 is up.
2017-04-20 12:42:28 info    ah_dcd: access interface wifi0.3 is up now
2017-04-20 12:42:28 info    amrp2: receive kevent KEVT_IF_CHG type IF_DOWN from wifi0.1 index 10
2017-04-20 12:42:28 info    amrp2: amrp delete ifp wifi0.1(f09c:e93a:cb14)
2017-04-20 12:42:28 info    amrp2: receive kevent KEVT_IF_CHG type IF_GOING_DOWN from wifi0.2 index 12
2017-04-20 12:42:28 info    amrp2: receive kevent KEVT_IF_CHG type IF_DOWN from wifi0.2 index 12
2017-04-20 12:42:28 info    amrp2: amrp delete ifp wifi0.2(f09c:e93a:cb15)
2017-04-20 12:42:28 info    amrp2: receive kevent KEVT_IF_CHG type IF_GOING_DOWN from wifi0.3 index 13
2017-04-20 12:42:28 info    amrp2: receive kevent KEVT_IF_CHG type IF_DOWN from wifi0.3 index 13
2017-04-20 12:42:28 info    amrp2: amrp delete ifp wifi0.3(f09c:e93a:cb16)
2017-04-20 12:42:28 info    amrp2: receive kevent KEVT_IF_CHG type IF_UP from wifi0.1 index 10
2017-04-20 12:42:28 info    amrp2: amrp create ifp wifi0.1(f09c:e93a:cb14): 0.0.0.0/0 flag 0x0 type 0x1
2017-04-20 12:42:28 info    amrp2: receive kevent KEVT_IF_CHG type IF_UP from wifi0.2 index 12
2017-04-20 12:42:28 info    amrp2: amrp create ifp wifi0.2(f09c:e93a:cb15): 0.0.0.0/0 flag 0x0 type 0x1
2017-04-20 12:42:28 info    amrp2: receive kevent KEVT_IF_CHG type IF_UP from wifi0.3 index 13
2017-04-20 12:42:28 info    amrp2: amrp create ifp wifi0.3(f09c:e93a:cb16): 0.0.0.0/0 flag 0x0 type 0x1
2017-04-20 12:42:28 info    capwap: CAPWAP receive kevent KEVT_IF_CHG, eventid = 17, size = 36
2017-04-20 12:42:28 info    last message repeated 7 times
2017-04-20 12:42:28 info    kernel: [mac]: MAC learning: recv netdev notifier event 2 on wifi0.1
2017-04-20 12:42:28 info    kernel: [mpi]: wifi0.1 notify kevent KEVT_IF_CHG, type IF_DOWN(2)
2017-04-20 12:42:28 info    kernel: [fe]: access interface counter 5, portal interface counter 1
2017-04-20 12:42:28 info    kernel: [mpi]: wifi0.2 notify kevent KEVT_IF_CHG, type IF_GOING_DOWN(7)
2017-04-20 12:42:28 info    kernel: [mac]: MAC learning: recv netdev notifier event 2 on wifi0.2
2017-04-20 12:42:28 info    kernel: [mpi]: wifi0.2 notify kevent KEVT_IF_CHG, type IF_DOWN(2)
2017-04-20 12:42:28 info    kernel: [fe]: access interface counter 4, portal interface counter 1
2017-04-20 12:42:28 info    kernel: [mpi]: wifi0.3 notify kevent KEVT_IF_CHG, type IF_GOING_DOWN(7)
2017-04-20 12:42:28 debug   kernel: Last VAP (wifi0) DOWN: Stop AWE specific timers
2017-04-20 12:42:28 info    kernel: [mac]: MAC learning: recv netdev notifier event 2 on wifi0.3
2017-04-20 12:42:28 info    kernel: [mpi]: wifi0.3 notify kevent KEVT_IF_CHG, type IF_DOWN(2)
2017-04-20 12:42:28 info    kernel: [fe]: access interface counter 3, portal interface counter 1
2017-04-20 12:42:28 info    kernel: [mpi]: drop unsupported event 0xd from wifi0.1
2017-04-20 12:42:28 debug   kernel: 1st VAP (wifi0) UP: Start AWE specific timers




Thanks,

Kind Regards
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Hunter Hu

  • 24 Posts
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Posted 1 year ago

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Photo of Hunter Hu

Hunter Hu

  • 24 Posts
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any update ?
Photo of Hunter Hu

Hunter Hu

  • 24 Posts
  • 1 Reply Like
Caused by RODC at brance local, we upgrade it to the read and white DC and solved it.