Unable to login via Facebook with the new social login portal.

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  • Question
  • Updated 4 years ago
  • Answered
We recently enabled the social login feature and have been internally testing it. We have been able to login successfully via Twitter, Google+, LinkedIn, & mobile phone. The issue happens with Facebook. When a user tries to authenticate with Facebook, the following error comes up:

'App Not Setup: The developers of this app have not set up this app properly for Facebook Login.'

We are running an on-premise VHM.
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Robert Martin

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Posted 4 years ago

  • 3
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Andrew Garcia, Official Rep

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We are looking into it.
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Karlo Boik

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my energies are wasted bcause of this... :(((
The exp that I should have gained... 
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John Hanay

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Thank you for posting the error message. This usually occurs when Facebook has made a change to their API and/or a regional setting is not properly configured. 

We will affect a change on the backend to address this.