Transfer AP's from one account to another

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Hi there,
Is there a way to transfer AP's from one account to another? In other words how to change ownership of the hardware and license?
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maartenb

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Posted 4 years ago

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Mike Kouri, Official Rep

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Maarten,
Licenses are non-transferable. They control the entitlement for X number of managed devices, but are not tied to the actual managed devices themselves. Therefore, you should be able to simply remove a device from your hive (wiping the config back to factory defaults) and transfer the ownership to someone else. THEY then simply add the device serial number to their own Hive, and Bob's your uncle.
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Mike Kouri, Official Rep

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Rats. I blew it big time on my response above. Some other people within Aerohive who know this much better than I have asked me to retract or expand on that reply.

We do not currently have a process for after-market APs. HMOL, as I tried to convey, comes with support, but we cannot support equipment unless it’s purchased new (because we don’t know the condition).

Additionally, for on premises HiveManager we do not sell licenses without support, so we run into the same issue.

So, despite what I wrote in the earlier response, the official answer is that we do not have a process in place today to handle these situations. I am very sorry for any confusion I may have caused.
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Nick Lowe, Official Rep

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Mike,

Can I suggest somebody edits and rewrites the following blog post or removes it?

http://blogs.aerohive.com/blog/wi-fi-that-wont-die/post-eol-no-ebay-for-hiveaps

It presently says:
It’s highly unlikely you’ll see HiveAP 100 and 300 series APs showing up on eBay any time soon, and if, by chance, one does show up there, you should snag it quickly.
Something published by Aerohive advocating to buy second hand APs when it won't be possible via any means to either update HiveOS legally or get access to HiveManager surely cannot be right?

It should, I think, instead outline what Aerohive's current position is.

Putting it lightly, I also think the blog is also 'overly optimistic' about how much of a good idea it is to use EoL devices in a network (hint: it's not at all, all the more so if security vulnerabilities come in to the mix).

Nick
(Edited)
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maartenb

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I think this is bad business practice where I as a customer do not have the freedom to resell Aerohive AP's to someone else. As a customer I am and will be stuck to Aerohive and take the risk of a 'capital lock-in'. Although I do like Aerohive very much it is not difficult to imagine situations where it would be highly desirable to resell Aerohive second hand.
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Van Jones

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I agree Maartenb.
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Amanda

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Hi Nick,

I manage the blog as well. Thank you for pointing that out.

Amanda
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Andy Panda

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Aerohive has lost my business due to this screwed up policy.  

I picked up some second hand branch routers and Aerohive will not sell me hive manager subscription for them.  These devices work fine in my hive manager as long as I remove a device first to stay within my device count --- but Aerohive will not sell me a subscription.      

Any other vendor (IBM, Cisco etc.) will gladly take my money to add support to a current product purchased second hand.

Aerohive really ought to re-think this policy --- I'll be shopping elsewhere for all my future branch offices and once my three year hive manager subscription runs out for my current devices I will drop Aerohive completely. 
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Matt Kopp

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Maarten,
I'm going to go and ask a really far-out, and silly question.  Are the devices which you're looking at currently covered by Hive Manager Online or an On-Premise Redirector (OPR) License?

-Matt
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Van Jones

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I'm waiting for the reseller to send me the serial numbers so I can find out if they are currently covered.
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Nick Lowe, Official Rep

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So, my take on this is that I do not think it is unreasonable for Aerohive to only sell HiveManager with support. It clearly does make sense from a business perspective to decide to offer a consistent, high standard level of service to all users of the platform.

(I do, however, feel that it would be a better state of affairs, on balance, for Aerohive to offer access to it without the same level of support for hardware that is no longer with the original purchaser.)

I think it is important to point out that we all know and knew that HiveManager is a separate subscription service. It is not HiveOS that runs on the APs.

It is still technically possible to fully configure APs from the CLI although it is not particularly friendly, practical or well documented. This does mean though that we are free to sell on the APs without restriction, they do not stop working, they can still be configured, rather they just have diminished manageability when this happens.

As for the ability to transfer HiveManager that has been purchased with support, I am struggling to see that it is reasonable to expect Aerohive to accept transfers of this to arbitrary third parties of whoever APs get sold on to. That is not a unilateral bind that I would accept running a business. It is something I would only ever do on a discretionary basis, if at all.

The APs would also likely get sold on in broken up batches, perhaps individually, making things rather complicated and burdensome. Although unlikely, they could even be resold more than once.

As much as we all like a great deal when we can get one and feel aggrieved when we cannot, I think we do have to be open and mindful to what Aerohive's perspective and reasoning is likely to be here. I cannot agree that how things are today is a 'bad business practice'.

What I do think is sorely needed is a much clearer published policy. For example, how do APs get managed when they have completed the EOL process and a HiveManager plus support license can no longer be renewed? Being a relatively new company, this has not happened yet for any of the APs that Aerohive have sold.
(Edited)
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Stefan Schweizer

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So I might have missunderstood. But as because HiveMgr licenses are indepentent from Aerohive APs APs can be sold, just have to be removed from the inventory of the previous HiveMgr. Where is the issue re management of them? Whoever possess them at the time has to add them to his Hive Mgr. But you can't resell Licenses and Hive Mgr access, which is ok I guess, the new owner just has to open a new account and register/licenses the APs.
(Edited)