Track down management information

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  • Updated 1 year ago
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It's an odd question. I have taken over IT support at a local primary school. It has an Aerohive wireless network installed in 2009/10. Neither the school, the company that installed it or the company that was previous supporting the school has any information about how these are managed. I am new to Aerohive, so need some advice on how to get access to manage these APs. I assume they are managed (but maybe not!)

Any advice on first steps?

Thanks!
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Martin Weatherilt

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Posted 1 year ago

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Jonas Dekkers

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You need to get the login details of Hivemanager. Probably the url to login will be https://myhive.aerohive.com
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Crowdie, Champ

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The access points will be managed by an on-premise HiveManager wireless network management system (normally a VM) or a cloud based HiveManager Online (commonly shortened to HMOL).  There is a second generation HiveManager, called HiveManager NG, which is also available as an on-premise VM or cloud managed option.

I would start by contacting Aerohive Support and supplying some of the access point serial numbers.  If you have a cloud based HMOL or HiveManager NG then they will be able to advise as such.  If the access points are managed by a cloud-based solution Aerohive Support can create an administration account in it to allow you to login.
(Edited)
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Gary Smith, Official Rep

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I made contact with Martin today and have advised him of his Aerohive service provider.

Kind Regards,
Gary Smith
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Jonas Dekkers

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You hero ;-)
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Martin Weatherilt

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I must say, I am super impressed!! Thank you.
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Martin Weatherilt

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All sorted. Many thanks, guys.