The option to add additional e-mail addresses to a support-case for notification purposes.

  • 3
  • Idea
  • Updated 5 years ago
At the support portal (salesforce), we already have the opportunity to read and reply to the cases me and my colleagues submitted.

It would be great if we can also add our e-mail adresses to each other cases to receive an e-mail alert when one of Aerohive's support engineers replies to the case.

One of my colleagues submitted a case, but is now on a holiday. Since i took over the case for now, i would like to receive e-mail updates too. Is this possible?

Best regards,

Sjoerd de Jong, Lantech, Netherlands
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Sjoerd de Jong, Employee

  • 97 Posts
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Posted 5 years ago

  • 3
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Bradley Chambers, Champ

  • 302 Posts
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Great idea
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Mike Kouri, Official Rep

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I am not sure if this is feasible given our current infrastructure, but this has been passed along to our support organization for consideration. Thank you for the suggestion.
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Sjoerd de Jong, Employee

  • 97 Posts
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Well, if this option is not possible, the possibility to transfer cases between colleagues would be OK too. I know support engineers can move a case between tiers. It would be nice to have this option at our side of the case too :)
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Mike Kouri, Official Rep

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That's also a good suggestion, I've passed it along.