The entitlement key is invalid

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  • Question
  • Updated 4 years ago
  • Answered
Dear Sir or Madam,

we purchased a new 10 vHM Lic for our HiveManager.
After entering the Key, the HiveManager says:
"Unable to validate the entitlement key (xxxxxxxxxxxxxxxxxxxxxxxxx). The entitlement key is invalid. It must include at least one HiveAP."

What did we do wrong?
Is it not possible to buy a vHM-Lic without a AP?

Thanks
Yours faithfully
Alexander Pd.
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AlexanderPD

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Posted 4 years ago

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Mike Kouri, Official Rep

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Alexander,
Our support personnel only visit this site in their free time, and without details about the order which probably shouldn't be shared here, it's not clear what went awry in the order process. Please contact our support organization and they should be able to assist you.
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AlexanderPD

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Hi, thank you for your awnser.
I'll contact support