The CAPWAP connection with HiveManager was lost

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  • Updated 3 years ago
We have recently lost access to any of the Access Points that are connected to Aerohive. They are all showing the following message "The CAPWAP connection with HiveManager was lost" 

We are running Enterprise 6.1r6a
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glen smith

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Posted 3 years ago

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boogins

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We would need to know a little more information to answer that.  Are you running HiveManager Online or do you have a premise based Hive Manager?  Are your APs placed in small scattered sites or is your environment more like a school or warehouse?
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glen smith

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I am running Hive Manager Online and the AP's and scattered on the Same floor in an office building.
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boogins

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If I assume that your internet connection is functioning,  then why might the APs lose the connection to the HMO?  One thought is your firewall.  Does the firewall have the correct ports open?  Does the firewall refer to the HMO by FQDN and not by IP address?  There is no guarantee that the HMO will always use the same IP, so by using the FQDN, any change in IP should be transparent.
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thewifigeek, Champ

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Glen,

I'm unaware of the state of your network but the following ideas may help you:
1. SSH onto any AP and check it can communicate with its default gateway 'ping x.x.x.x'.  Verify IP using 'show int mgt0'.
2. 'show hivemanager' and 'show capwap client' to check AP HiveManager settings
3. If default gateway pinged successfully, then 'capwap ping redirector.aerohive.com'.

Other things to keep in mind, APs need DHCP/DNS and current NTP settings.  I assume no restrictions to outbound access.

Good luck.
(Edited)
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Gary Smith, Official Rep

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Hi Glen,

How are things looking with the AP connectivity to HMOL? Have you managed to rejoin the AP's or determined why the AP's are not connected?

Kind Regards,
Gary Smith