The CAPWAP connection with HiveManager lost, only reboot does the trick ...

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Hi

The last few weeks we had some access points (maybe 4 or 5) losing their connection to the Hivemanager.
Only a reboot (from the AP itself) solved the issue.

Since March 3rd (3:30 AM CET) I've had more than 70 (out of 180) AP's losing their connection the HMOL ... They're not reconnecting so I will have to login to each one of them to perform a reboot ...

Business as usual on our local netwerk, so what's going on?


Using AP 121 with HiveOS 6.1r6a.1794  .

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Kevin Baert

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Posted 3 years ago

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BJ, Champ

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Which version of HiveManager are you running, HMOL or on-premise? Have you considered upgrading to 6.4?

Best,
BJ 
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Kevin Baert

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We're running the on line version, Enterprise 6.1r6a.

Would 6.4 resolve this issue?


thanks!

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Fraser Hess

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I had situation where some APs showed as disconnected in HM but when I SSHed to them and entered:
# sh capwap client
they appeared normal.
I corrected it by re-initializing capwap:
# no capwap client enable
# capwap client enable
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Kevin Baert

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Hi guys


thanks for all the answers, especially the #no capwap client enable command is very useful since i don't have to reboot the clients any more!

Will upgrade to 6.4r1, posted a question here: https://community.aerohive.com/aerohive/topics/upgrade-hivemanager-on-line-to-6-4r1?rfm=1&topic_... 


cheers!

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Ah Chowdhury

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Thanks Fraser Hess for the solution! it works!