teacherview unavailable, permisions error?

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  • Question
  • Updated 4 years ago
  • Answered
I have added a teacherview client and they can logon and see their home and settings ok but are unable to view class
"Teacherview is unavailable please contact your administrator"
Is this an error in my administrator group preferences or has teracherview been depracted into the manager products
Photo of Kevin Whelan

Kevin Whelan

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Posted 4 years ago

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Photo of Abby S

Abby S, Employee

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hi Kevin, TeacherView has absolutely not been deprecated. It's a great feature! Are you on HMOL or an on-premises HiveManager? It sounds like maybe you are unable to redirect to the local AP. Do you have a firewall in between the HiveManager and the AP? Do you have a proxy HTTP server? These are all things that can affect logging into TeacherView. Please let me know and we can sort out next steps!