Support FTP site

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  • Updated 4 years ago
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What are the correct settings for the Support FTP site for uploading netdumps? These do not work:

Hostname: supportftp.aerohive.com

Username: upload

Password: UP-@er0

They are from the "Enabling NetDump Collection" doc dated March 11, 2013, version 1.1.
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Brent Pye

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Posted 4 years ago

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Jonathan Hurtt

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I would recommend contacting the support engineer that you are working with, they will be able to provide you the proper process to submit net dumps or any additional files needed for the case. 
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Brent Pye

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Thanks. BTW, these credentials do work, the problem was on my side.