Support account switchover

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  • Question
  • Updated 3 years ago
Hello,

I'm trying to get updated firmware files for a few older devices, but I'm unable to create a support account. The devices would be registered to our old company (which was bought out, giving us a new domain name in the process), and we no longer have access to the original email account used or the actual username/password since the old IT manager is no longer here. What can be done to create a new account with our new domain?

Thanks,
Andy
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Andrew T

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Posted 3 years ago

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BJ, Champ

  • 374 Posts
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In the US, call 1-866-365-9918, option 2.

Best,
BJ