SSID Voice Enterprise Features

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  • Updated 5 years ago
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What is the use case for the voice enterprise features in the advanced SSID settings? What clients (OS, hardware, etc) are required and targeted for this feature?

Also, I've never been able to turn on the 1st check box "Enable Voice Enterprise (Available only when using WPA2 key management)" and successfully have devices connect to the SSID, even with WPA2 capable devices and the SSID forced to use WPA2.

Has anyone else had good/bad experiences using voice enterprise settings?
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Jade Rampulla

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Posted 5 years ago

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Mike Kouri, Official Rep

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A very jaded (sorry for the pun) PERSONAL OPINION: there's no real use-case for this for most customers at this point in time. I think the upcoming iOS release from Apple will support this, and many Android handsets (it depends on the chipsets they use) do as well, but honestly, if you don't already know you need it and why, then you don't need it.
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Crowdie, Champ

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iOS 6.0.1 supports 802.11k and 802.11r (

One of the issues with Enterprise Voice is that if the wireless client does not support it they do not appear to be able to associate to an SSID with Enterprise Voice enabled. Cisco recommend in their "Enterprise Best Practices For Apple Mobile Devices on Cisco Wireless LANs" ( that you enable two SSIDs - one with Enterprise Voice and one without. If the user's wireless client cannot support Enterprise Voice then have to associate to the non-Voice Enterprise SSID.
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Nick Lowe, Official Rep

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I have played with the feature, it has huge compatibility issues due to driver bugs in handling the updated RSN IE that has an additional AKM.

Under Windows, you typically need a bang up-to-date driver to be able to connect. This usually means that you have to go hunting for the latest code available from the chip OEM (Intel, QCA, Broadcom etc.) and not the laptop manufacturer. Where it's an EOL chip that has no up-to-date driver support, it's unusable.

OS X is a no go at the moment. I don't know if this is resolved in Mavericks (10.9)?

The position is even worse in for mobile device space where you are beholden to the whim of the manufacturer.
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Crowdie, Champ

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I have done some research on Android devices and can't find a model advertising 802.11k and 802.11r support.

For more information on Voice Enterprise and what happens when a wireless client associates to a SSID with Voice Enterprise enabled have a look at