Some floors are not appearing on tree of maps

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  • Question
  • Updated 1 year ago
  • Answered

Hi Guys,

I added some new floors to one of buildings but they didn't appear on tree maps. Due to this situation I'm not able to remove them or edit them as is not possible to choose or mark them on some way. All of those floors are visible under device group on dashboard.

Could you advise how I can get access to those "missing" floors.

Thanks

Szymon


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Szymon

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Posted 4 years ago

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Szymon

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Hello Guys,

Is anyone know how I can remove those floors which are not in use on my building map. I attaching some screen shots.

thanks for any help

Szymon

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Scott M., Sr. Support Engineer

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Hello Szymon,

This sounds like a bug.  I recommend you contact your service provider and get a support case opened so the root cause can be addressed.

Thank you,

Scott Myron


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briancooks

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This problem has been happening for me for about 2 years now. I build my sites in my own hivemanger and then export them and import them into customers hives. This exact problem STILL occurs to this day. I do not know the solution.