Slow guest login page loading

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  • Question
  • Updated 10 months ago
User with IOS 11 experienced guest WIFI connection issue.
It took 30 seconds for the User Accept page to load.

This happens to IOS 11 user only.
No issue to IOS 10 and Android users.

Any idea about that ?
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Johnny Yu

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Posted 10 months ago

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Dianne Dunlap

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So this happens with Safari on iOS 11?  If you hit a webpage other than Aerohive AUP, it's zippy?  If you try Chrome instead of Safari, it's zippy?  If it's an Aerohive login page instead of an AUP, it's zippy?  This happens with all iOS 11 users, one iOS 11 user, or there is only one iOS user?  What do your Aerohive debugs show you run against the iOS 11 mac address?
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Johnny Yu

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- This happens with Safari on IOS 11.
- Only a few number of IOS 11 users experienced this, not all of IOS11 experienced this.
- Webpages other than Aerohive AUP are zippy.

We are running NG on perm controller. I think the debug (packet capture) feature is not available to us at this moment.
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Dianne Dunlap

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That seems pretty strange that only some iOS users are having the problem.  If you backup the phone to the cloud and test without any configuration/apps on it, is the problem seen?  Then if you start adding apps, etc., when does it break?