Samsung Galaxy J5 and J3 won't connect to AP230

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  • Question
  • Updated 1 year ago
  • Answered
I am running trial of PPSK authentication for staff so they can connect their personal devices (mobile phones mainly). The trial is going well for most of the phones apart from Samsung Galaxy J3 and J5. They refuse to authenticate to all of our AP230 running HiveOS 6.8r1. When I walk to an area where there is AP330 or AP121 they authenticate Ok (same policy is applied across all devices).

Any idea why this is happening and how to resolve this?

Thanks,
Darek
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Dariusz Chorzepa

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Posted 1 year ago

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Gary Smith, Official Rep

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Can they connect but not authenticate?
Can you provide some more detail as to what you are seeing? Please collect a "Client Monitor" log and share it if possible.

"They refuse to authenticate to all of our AP230 running HiveOS 6.8r1"
- what if the AP230 is running 6.5r5?
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Dariusz Chorzepa

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I have downgraded two AP230s to 6.5r5 and I get the same issue with J5 (disconnects every 3-4 seconds) and J3 phones (does not connect at all).
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Gary Smith, Official Rep

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What is the SSID name called?
Can you send me a "techdata" file? - gsmith@aerohive.com
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Dariusz Chorzepa

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SSID is called StaffWLAN. I will send you the techdata shortly.
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Dariusz Chorzepa

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Thank you Gary for your reply.

I've tested Galaxy J3 and it doesn't even connect. On the phone, it says connecting three times and then gives up. Client Monitor does not record anything for that MAC address at all.

On Galaxy J5 I get different behaviour as it does connect and it seems to authenticate fine and then disconnects from the SSID every 2-5 seconds. Below is the client monitor log


       Time        Client MAC Addr     BSSID     Device Name   Level   Description



==================================================================================



11/28/2016 11:38:22 AM  50C8E5FAXXXX  D854A25XXXXX  230ap-b33-1a  BASIC   (750)Rx auth <open> (frame 1, rssi -40dB)
11/28/2016 11:38:22 AM  50C8E5FAXXXX  D854A25XXXXX  230ap-b33-1a  BASIC   (751)Tx auth <open> (frame 2, status 0, pwr 13dBm)
11/28/2016 11:38:22 AM  50C8E5FAXXXX  D854A25XXXXX  230ap-b33-1a  BASIC   (752)Rx assoc req (rssi -39dB)
11/28/2016 11:38:22 AM  50C8E5FAXXXX  D854A25XXXXX  230ap-b33-1a  BASIC   (753)Tx assoc resp <accept> (status 0, pwr 13dBm)
11/28/2016 11:38:22 AM  50C8E5FAXXXX  D854A25XXXXX  230ap-b33-1a  INFO    (754)WPA-PSK auth is starting (at if=wifi0.6)
11/28/2016 11:38:22 AM  50C8E5FAXXXX  D854A25XXXXX  230ap-b33-1a  INFO    (755)Sending 1/4 msg of 4-Way Handshake (at if=wifi0.6)
11/28/2016 11:38:22 AM  50C8E5FAXXXX  D854A25XXXXX  230ap-b33-1a  INFO    (756)Received 2/4 msg of 4-Way Handshake (at if=wifi0.6)
11/28/2016 11:38:22 AM  50C8E5FAXXXX  D854A25XXXXX  230ap-b33-1a  INFO    (757)Sending 3/4 msg of 4-Way Handshake (at if=wifi0.6)
11/28/2016 11:38:22 AM  50C8E5FAXXXX  D854A25XXXXX  230ap-b33-1a  INFO    (758)Received 4/4 msg of 4-Way Handshake (at if=wifi0.6)
11/28/2016 11:38:22 AM  50C8E5FAXXXX  D854A25XXXXX  230ap-b33-1a  INFO    (759)PTK is set (at if=wifi0.6)
11/28/2016 11:38:22 AM  50C8E5FAXXXX  D854A25XXXXX  230ap-b33-1a  BASIC   (760)Authentication is successfully finished (at if=wifi0.6)
11/28/2016 11:38:22 AM  50C8E5FAXXXX  D854A25XXXXX  230ap-b33-1a  INFO    (761)station sent out DHCP DISCOVER message
11/28/2016 11:38:22 AM  50C8E5FAXXXX  D854A25XXXXX  230ap-b33-1a  INFO    (762)DHCP server sent out DHCP OFFER message to station
11/28/2016 11:38:22 AM  50C8E5FAXXXX  D854A25XXXXX  230ap-b33-1a  INFO    (763)station sent out DHCP REQUEST message
11/28/2016 11:38:22 AM  50C8E5FAXXXX  D854A25XXXXX  230ap-b33-1a  INFO    (764)DHCP server sent out DHCP ACKNOWLEDGE message to station
11/28/2016 11:38:22 AM  50C8E5FAXXXX  D854A25XXXXX  230ap-b33-1a  BASIC   (765)DHCP session completed for station
11/28/2016 11:38:22 AM  50C8E5FAXXXX  D854A25XXXXX  230ap-b33-1a  BASIC   (766)IP 10.10.10.219 assigned for station
11/28/2016 11:38:29 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   BASIC   (759)Rx auth <open> (frame 1, rssi -51dB)
11/28/2016 11:38:29 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   BASIC   (760)Tx auth <open> (frame 2, status 0, pwr 11dBm)
11/28/2016 11:38:29 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   BASIC   (761)Rx assoc req (rssi -50dB)
11/28/2016 11:38:29 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   BASIC   (762)Tx assoc resp <accept> (status 0, pwr 11dBm)
11/28/2016 11:38:29 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   INFO    (763)WPA-PSK auth is starting (at if=wifi0.4)
11/28/2016 11:38:29 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   INFO    (764)Sending 1/4 msg of 4-Way Handshake (at if=wifi0.4)
11/28/2016 11:38:29 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   INFO    (765)Received 2/4 msg of 4-Way Handshake (at if=wifi0.4)
11/28/2016 11:38:29 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   INFO    (766)Sending 3/4 msg of 4-Way Handshake (at if=wifi0.4)
11/28/2016 11:38:29 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   INFO    (767)Received 4/4 msg of 4-Way Handshake (at if=wifi0.4)
11/28/2016 11:38:29 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   INFO    (768)PTK is set (at if=wifi0.4)
11/28/2016 11:38:29 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   BASIC   (769)Authentication is successfully finished (at if=wifi0.4)
11/28/2016 11:38:29 AM  50C8E5FAXXXX  D854A25XXXXX  230ap-b33-1a  BASIC   (824)Sta(at if=wifi0.6) is de-authenticated because of STA roam away
11/28/2016 11:38:36 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   BASIC   (800)Rx auth <open> (frame 1, rssi -50dB)
11/28/2016 11:38:36 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   BASIC   (801)Tx auth <open> (frame 2, status 0, pwr 11dBm)
11/28/2016 11:38:36 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   BASIC   (802)Rx assoc req (rssi -50dB)
11/28/2016 11:38:36 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   BASIC   (803)Tx assoc resp <accept> (status 0, pwr 11dBm)
11/28/2016 11:38:36 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   BASIC   (804)Sta(at if=wifi0.4) is de-authenticated because of notification of driver
11/28/2016 11:38:36 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   INFO    (805)WPA-PSK auth is starting (at if=wifi0.4)
11/28/2016 11:38:36 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   INFO    (806)Sending 1/4 msg of 4-Way Handshake (at if=wifi0.4)
11/28/2016 11:38:37 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   INFO    (807)Received 2/4 msg of 4-Way Handshake (at if=wifi0.4)
11/28/2016 11:38:37 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   INFO    (808)Sending 3/4 msg of 4-Way Handshake (at if=wifi0.4)
11/28/2016 11:38:37 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   INFO    (809)Received 4/4 msg of 4-Way Handshake (at if=wifi0.4)
11/28/2016 11:38:37 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   INFO    (810)PTK is set (at if=wifi0.4)
11/28/2016 11:38:37 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   BASIC   (811)Authentication is successfully finished (at if=wifi0.4)
11/28/2016 11:38:41 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   INFO    (812)station sent out DHCP DISCOVER message
11/28/2016 11:38:41 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   INFO    (813)DHCP server sent out DHCP OFFER message to station
11/28/2016 11:38:41 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   INFO    (814)station sent out DHCP REQUEST message
11/28/2016 11:38:41 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   INFO    (815)DHCP server sent out DHCP ACKNOWLEDGE message to station
11/28/2016 11:38:41 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   BASIC   (816)DHCP session completed for station
11/28/2016 11:38:41 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   BASIC   (817)IP 10.10.10.219 assigned for station
11/28/2016 11:38:42 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   INFO    (818)station sent out DHCP REQUEST message
11/28/2016 11:38:42 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   INFO    (819)DHCP server sent out DHCP ACKNOWLEDGE message to station
11/28/2016 11:38:42 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   BASIC   (820)DHCP session completed for station
11/28/2016 11:38:42 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   BASIC   (821)IP 10.10.10.219 assigned for station
11/28/2016 11:38:44 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   BASIC   (852)Rx auth <open> (frame 1, rssi -50dB)
11/28/2016 11:38:44 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   BASIC   (853)Tx auth <open> (frame 2, status 0, pwr 11dBm)
11/28/2016 11:38:44 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   BASIC   (854)Rx assoc req (rssi -50dB)
11/28/2016 11:38:44 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   BASIC   (855)Tx assoc resp <accept> (status 0, pwr 11dBm)
11/28/2016 11:38:44 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   BASIC   (856)Sta(at if=wifi0.4) is de-authenticated because of notification of driver
11/28/2016 11:38:44 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   INFO    (857)WPA-PSK auth is starting (at if=wifi0.4)
11/28/2016 11:38:44 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   INFO    (858)Sending 1/4 msg of 4-Way Handshake (at if=wifi0.4)
11/28/2016 11:38:44 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   INFO    (859)Received 2/4 msg of 4-Way Handshake (at if=wifi0.4)
11/28/2016 11:38:44 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   INFO    (860)Sending 3/4 msg of 4-Way Handshake (at if=wifi0.4)
11/28/2016 11:38:44 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   INFO    (861)Received 4/4 msg of 4-Way Handshake (at if=wifi0.4)
11/28/2016 11:38:44 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   INFO    (862)PTK is set (at if=wifi0.4)
11/28/2016 11:38:44 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   BASIC   (863)Authentication is successfully finished (at if=wifi0.4)
11/28/2016 11:38:44 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   INFO    (864)station sent out DHCP REQUEST message
11/28/2016 11:38:44 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   INFO    (865)DHCP server sent out DHCP ACKNOWLEDGE message to station
11/28/2016 11:38:44 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   BASIC   (866)DHCP session completed for station
11/28/2016 11:38:44 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   BASIC   (867)IP 10.10.10.219 assigned for station
11/28/2016 11:38:51 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   BASIC   (1027)Sta(at if=wifi0.4) is de-authenticated because of STA roam away
11/28/2016 11:38:51 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   BASIC   (1029)Sta(at if=wifi0.4) is de-authenticated because of STA roam away
11/28/2016 11:38:51 AM  50C8E5FAXXXX  D854A25XXXXX  230ap-b33-1a  BASIC   (993)Rx auth <open> (frame 1, rssi -36dB)
11/28/2016 11:38:51 AM  50C8E5FAXXXX  D854A25XXXXX  230ap-b33-1a  BASIC   (994)Tx auth <open> (frame 2, status 0, pwr 13dBm)
11/28/2016 11:38:51 AM  50C8E5FAXXXX  D854A25XXXXX  230ap-b33-1a  BASIC   (995)Rx assoc req (rssi -36dB)
11/28/2016 11:38:51 AM  50C8E5FAXXXX  D854A25XXXXX  230ap-b33-1a  BASIC   (996)Tx assoc resp <accept> (status 0, pwr 13dBm)
11/28/2016 11:38:51 AM  50C8E5FAXXXX  D854A25XXXXX  230ap-b33-1a  INFO    (997)WPA-PSK auth is starting (at if=wifi0.6)
11/28/2016 11:38:51 AM  50C8E5FAXXXX  D854A25XXXXX  230ap-b33-1a  INFO    (998)Sending 1/4 msg of 4-Way Handshake (at if=wifi0.6)
11/28/2016 11:38:51 AM  50C8E5FAXXXX  D854A25XXXXX  230ap-b33-1a  INFO    (999)Received 2/4 msg of 4-Way Handshake (at if=wifi0.6)
11/28/2016 11:38:51 AM  50C8E5FAXXXX  D854A25XXXXX  230ap-b33-1a  INFO    (1000)Sending 3/4 msg of 4-Way Handshake (at if=wifi0.6)
11/28/2016 11:38:51 AM  50C8E5FAXXXX  D854A25XXXXX  230ap-b33-1a  INFO    (1001)Received 4/4 msg of 4-Way Handshake (at if=wifi0.6)
11/28/2016 11:38:51 AM  50C8E5FAXXXX  D854A25XXXXX  230ap-b33-1a  INFO    (1002)PTK is set (at if=wifi0.6)
11/28/2016 11:38:51 AM  50C8E5FAXXXX  D854A25XXXXX  230ap-b33-1a  BASIC   (1003)Authentication is successfully finished (at if=wifi0.6)
11/28/2016 11:38:51 AM  50C8E5FAXXXX  D854A25XXXXX  230ap-b33-1a  INFO    (1004)station sent out DHCP DISCOVER message
11/28/2016 11:38:51 AM  50C8E5FAXXXX  D854A25XXXXX  230ap-b33-1a  INFO    (1005)DHCP server sent out DHCP OFFER message to station
11/28/2016 11:38:51 AM  50C8E5FAXXXX  D854A25XXXXX  230ap-b33-1a  INFO    (1006)station sent out DHCP REQUEST message
11/28/2016 11:38:51 AM  50C8E5FAXXXX  D854A25XXXXX  230ap-b33-1a  INFO    (1007)DHCP server sent out DHCP ACKNOWLEDGE message to station
11/28/2016 11:38:51 AM  50C8E5FAXXXX  D854A25XXXXX  230ap-b33-1a  BASIC   (1008)DHCP session completed for station
11/28/2016 11:38:51 AM  50C8E5FAXXXX  D854A25XXXXX  230ap-b33-1a  BASIC   (1009)IP 10.10.10.219 assigned for station
11/28/2016 11:38:58 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   BASIC   (1117)Rx auth <open> (frame 1, rssi -48dB)
11/28/2016 11:38:58 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   BASIC   (1118)Tx auth <open> (frame 2, status 0, pwr 11dBm)
11/28/2016 11:38:58 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   BASIC   (1119)Rx assoc req (rssi -48dB)
11/28/2016 11:38:58 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   BASIC   (1120)Tx assoc resp <accept> (status 0, pwr 11dBm)
11/28/2016 11:38:58 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   INFO    (1121)WPA-PSK auth is starting (at if=wifi0.4)
11/28/2016 11:38:58 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   INFO    (1122)Sending 1/4 msg of 4-Way Handshake (at if=wifi0.4)
11/28/2016 11:38:58 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   INFO    (1123)Received 2/4 msg of 4-Way Handshake (at if=wifi0.4)
11/28/2016 11:38:58 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   INFO    (1124)Sending 3/4 msg of 4-Way Handshake (at if=wifi0.4)
11/28/2016 11:38:58 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   INFO    (1125)Received 4/4 msg of 4-Way Handshake (at if=wifi0.4)
11/28/2016 11:38:58 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   INFO    (1126)PTK is set (at if=wifi0.4)
11/28/2016 11:38:58 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   BASIC   (1127)Authentication is successfully finished (at if=wifi0.4)
11/28/2016 11:38:58 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   INFO    (1128)station sent out DHCP DISCOVER message
11/28/2016 11:38:58 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   INFO    (1129)DHCP server sent out DHCP OFFER message to station
11/28/2016 11:38:58 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   INFO    (1130)station sent out DHCP REQUEST message
11/28/2016 11:38:58 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   INFO    (1131)DHCP server sent out DHCP ACKNOWLEDGE message to station
11/28/2016 11:38:58 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   BASIC   (1132)DHCP session completed for station
11/28/2016 11:38:58 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   BASIC   (1133)IP 10.10.10.219 assigned for station
11/28/2016 11:38:58 AM  50C8E5FAXXXX  D854A25XXXXX  230ap-b33-1a  BASIC   (1085)Sta(at if=wifi0.6) is de-authenticated because of STA roam away
11/28/2016 11:39:06 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   BASIC   (1248)Rx auth <open> (frame 1, rssi -45dB)
11/28/2016 11:39:06 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   BASIC   (1249)Tx auth <open> (frame 2, status 0, pwr 11dBm)
11/28/2016 11:39:06 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   BASIC   (1250)Rx assoc req (rssi -45dB)
11/28/2016 11:39:06 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   BASIC   (1251)Tx assoc resp <accept> (status 0, pwr 11dBm)
11/28/2016 11:39:06 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   BASIC   (1252)Sta(at if=wifi0.4) is de-authenticated because of notification of driver
11/28/2016 11:39:06 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   INFO    (1253)WPA-PSK auth is starting (at if=wifi0.4)
11/28/2016 11:39:06 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   INFO    (1254)Sending 1/4 msg of 4-Way Handshake (at if=wifi0.4)
11/28/2016 11:39:06 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   INFO    (1255)Received 2/4 msg of 4-Way Handshake (at if=wifi0.4)
11/28/2016 11:39:06 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   INFO    (1256)Sending 3/4 msg of 4-Way Handshake (at if=wifi0.4)
11/28/2016 11:39:06 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   INFO    (1257)Received 4/4 msg of 4-Way Handshake (at if=wifi0.4)
11/28/2016 11:39:06 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   INFO    (1258)PTK is set (at if=wifi0.4)
11/28/2016 11:39:06 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   BASIC   (1259)Authentication is successfully finished (at if=wifi0.4)
11/28/2016 11:39:06 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   INFO    (1260)station sent out DHCP REQUEST message
11/28/2016 11:39:06 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   INFO    (1261)DHCP server sent out DHCP ACKNOWLEDGE message to station
11/28/2016 11:39:06 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   BASIC   (1262)DHCP session completed for station
11/28/2016 11:39:06 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   BASIC   (1263)IP 10.10.10.219 assigned for station
11/28/2016 11:39:14 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   BASIC   (1378)Rx auth <open> (frame 1, rssi -50dB)
11/28/2016 11:39:14 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   BASIC   (1379)Tx auth <open> (frame 2, status 0, pwr 11dBm)
11/28/2016 11:39:14 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   BASIC   (1380)Rx assoc req (rssi -50dB)
11/28/2016 11:39:14 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   BASIC   (1381)Tx assoc resp <accept> (status 0, pwr 11dBm)
11/28/2016 11:39:14 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   BASIC   (1382)Sta(at if=wifi0.4) is de-authenticated because of notification of driver
11/28/2016 11:39:14 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   INFO    (1383)WPA-PSK auth is starting (at if=wifi0.4)
11/28/2016 11:39:14 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   INFO    (1384)Sending 1/4 msg of 4-Way Handshake (at if=wifi0.4)
11/28/2016 11:39:14 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   INFO    (1385)Received 2/4 msg of 4-Way Handshake (at if=wifi0.4)
11/28/2016 11:39:14 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   INFO    (1386)Sending 3/4 msg of 4-Way Handshake (at if=wifi0.4)
11/28/2016 11:39:14 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   INFO    (1387)Received 4/4 msg of 4-Way Handshake (at if=wifi0.4)
11/28/2016 11:39:14 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   INFO    (1388)PTK is set (at if=wifi0.4)
11/28/2016 11:39:14 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   BASIC   (1389)Authentication is successfully finished (at if=wifi0.4)
11/28/2016 11:39:14 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   INFO    (1390)station sent out DHCP REQUEST message
11/28/2016 11:39:14 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   INFO    (1391)DHCP server sent out DHCP ACKNOWLEDGE message to station
11/28/2016 11:39:14 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   BASIC   (1392)DHCP session completed for station
11/28/2016 11:39:14 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   BASIC   (1393)IP 10.10.10.219 assigned for station
11/28/2016 11:39:21 AM  50C8E5FAXXXX  D854A25C2117  230ap-b33-1   BASIC   (1481)Sta(at if=wifi0.4) is de-authenticated because of STA roam away
11/28/2016 11:39:21 AM  50C8E5FAXXXX  D854A25XXXXX  230ap-b33-1a  BASIC   (1506)Rx auth <open> (frame 1, rssi -41dB)
11/28/2016 11:39:21 AM  50C8E5FAXXXX  D854A25XXXXX  230ap-b33-1a  BASIC   (1507)Tx auth <open> (frame 2, status 0, pwr 13dBm)
11/28/2016 11:39:21 AM  50C8E5FAXXXX  D854A25XXXXX  230ap-b33-1a  BASIC   (1508)Rx assoc req (rssi -42dB)
11/28/2016 11:39:21 AM  50C8E5FAXXXX  D854A25XXXXX  230ap-b33-1a  BASIC   (1509)Tx assoc resp <accept> (status 0, pwr 13dBm)
11/28/2016 11:39:21 AM  50C8E5FAXXXX  D854A25XXXXX  230ap-b33-1a  INFO    (1510)WPA-PSK auth is starting (at if=wifi0.6)
11/28/2016 11:39:21 AM  50C8E5FAXXXX  D854A25XXXXX  230ap-b33-1a  INFO    (1511)Sending 1/4 msg of 4-Way Handshake (at if=wifi0.6)
11/28/2016 11:39:21 AM  50C8E5FAXXXX  D854A25XXXXX  230ap-b33-1a  INFO    (1512)Received 2/4 msg of 4-Way Handshake (at if=wifi0.6)
11/28/2016 11:39:21 AM  50C8E5FAXXXX  D854A25XXXXX  230ap-b33-1a  INFO    (1513)Sending 3/4 msg of 4-Way Handshake (at if=wifi0.6)
11/28/2016 11:39:21 AM  50C8E5FAXXXX  D854A25XXXXX  230ap-b33-1a  INFO    (1514)Received 4/4 msg of 4-Way Handshake (at if=wifi0.6)
11/28/2016 11:39:21 AM  50C8E5FAXXXX  D854A25XXXXX  230ap-b33-1a  INFO    (1515)PTK is set (at if=wifi0.6)
11/28/2016 11:39:21 AM  50C8E5FAXXXX  D854A25XXXXX  230ap-b33-1a  BASIC   (1516)Authentication is successfully finished (at if=wifi0.6)
11/28/2016 11:39:21 AM  50C8E5FAXXXX  D854A25XXXXX  230ap-b33-1a  INFO    (1517)station sent out DHCP DISCOVER message
11/28/2016 11:39:21 AM  50C8E5FAXXXX  D854A25XXXXX  230ap-b33-1a  INFO    (1518)DHCP server sent out DHCP OFFER message to station
11/28/2016 11:39:21 AM  50C8E5FAXXXX  D854A25XXXXX  230ap-b33-1a  INFO    (1519)station sent out DHCP REQUEST message
11/28/2016 11:39:21 AM  50C8E5FAXXXX  D854A25XXXXX  230ap-b33-1a  INFO    (1520)DHCP server sent out DHCP ACKNOWLEDGE message to station
11/28/2016 11:39:21 AM  50C8E5FAXXXX  D854A25XXXXX  230ap-b33-1a  BASIC   (1521)DHCP session completed for station
11/28/2016 11:39:21 AM  50C8E5FAXXXX  D854A25XXXXX  230ap-b33-1a  BASIC   (1522)IP 10.10.10.219 assigned for station
11/28/2016 11:39:22 AM  50C8E5FAXXXX  D854A25XXXXX  230ap-b33-1a  BASIC   (1524)Sta(at if=wifi0.6) is de-authenticated because of notification of driver

In regards to the HiveOS version I've tried to downgrade the AP230 to 6.5r3 and J3 had the same issue. Is there a download for AP230 for 6.5r5? I don't see it on the list of the available HiveOS in Hivemanager 6.8r2.

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Dariusz Chorzepa

  • 49 Posts
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I've just found the AP230-6.5r5.golden.img.S  image on your support portal so I am going to downgrade two AP230 and see if it makes a difference for J3 and J5 phones.

I will report back shortly.


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Gary Smith, Official Rep

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Hi Dariusz.

Are you using HMNG or HM6?
The Radio Profiles are likely to be different for the AP230 (ac) and the AP330/121's (an). 
- does the issue exist on both 2.4GHz and 5GHz?

Kind Regards,
Gary Smith
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Dariusz Chorzepa

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I am using HM6.

Radio profiles are different, correct but for 5GHz radio. For 2.4GHz I use the same radio profile. Galaxy J3 and J5 have 2.4GHz Wi-Fi chipset only  though (madness!).

On 2.4GHz  radio I use band steering in 'balanced use mode' but this should not affect it, should it?

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Gary Smith, Official Rep

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You can check;
show load-balancing status
show band-steering status

These should tell you if the client is being suppressed.

Also, in the Radio profile, see if you have something like this configured http://prntscr.com/dcquq6
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Dariusz Chorzepa

  • 49 Posts
  • 1 Reply Like

I will check these commands, thank you.

I have different settings in radio profile http://prnt.sc/dcrvbh

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Dariusz Chorzepa

  • 49 Posts
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The problem has been fixed. The issue was the  high-density setting on 2.4GHz radio which prevented Samsung Galaxy J3 from connecting and J5 to re-connect every 2-3 seconds. Disabling "Enable settings designed to optimize performance in a high-density WLAN" option on AP230's 2.4GHz radio has done it.

Thank you Gary for your help in solving this.

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MST

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Hi Darek,

I had been having some issues with Android devices and some of the 6.8r3 and reverted HM on premises to 6.5 firmware on 230 as best options. A lot of problems with newest firmware, leaving me to stay Hm on 6.8r3 only, reverting AP firmware to 6.5 with signature application 5.0.4 as the most stable. Now I have noticed some issues with management vlan and Juniper switches but this is different context. -Adam