Recovery Account

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  • Question
  • Updated 3 years ago

Dear Team

My Customer can’t login to the Hive Manager: https://myhive-auth.aerohive.com/cas/login?service=https%3A%2F%2Fmyhive.aerohive.com%3A443%2Flogin.action

So help me to solve this mistake for my Customer. Below are my customer informations:

Customer 1068192 SDI Vietnam Company Ltd.
Sales Order number is 80789
PO number is PO#A20141014DSDI
Entitlement Key is jU1sQ-bkJ9R-VxNS1-KQ5EW-Mca8z-lM7wf
Number of HiveAPs Licensed: 4
Support Terms: 13 months

Thanks
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Huynh Trung Huy

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Posted 3 years ago

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Gary Smith, Official Rep

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Dear Huynh,

The sales order 80789 does not include a HMOL account. It includes a HM VA (HiveManager On-Premise). You and your customer will need to build and HMVA in their environment to be able to apply this entitlement key and manage the purchased AP's.

Please let me know if there are any other questions.

Kind Regards,
Gary Smith
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Huynh Trung Huy

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Dear Sir
Please help me this problem:

My Customer want to enable the Client Management, but the system is show below:

Could not enable the Client Management Service. Client Management require an Earohive Myhive portal account

Thanks so much
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Huynh Trung Huy

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Dear Gary
Thanks so much.