Problems updating some Aerohives AP but not all at the same site.

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  • Updated 3 years ago
Having one site with 11 AP's, 7 AP121 and 3 AP230, some of these will not update. It happens for both 230 and 121.the customer might have som bandwith limit, could this effect the updates? 
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Thomas Bach

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Posted 4 years ago

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Harmon Oostra

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Hi Thomas,

Do the access points have a high delay time?
You can see the delay time by clicking on the conection icon  

Regrads,

Harmon
(Edited)
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Thomas Bach

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it seems that all AP's have a delay about 54.244ms plus minus
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Harmon Oostra

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Hi Thomas,

Are you able to setup a SSH client session to the device?


Regards,

Harmon
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Thomas Bach

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From inside the network Yes, from Hive Manager No
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Thomas Bach

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I just tried again, failed 
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Jonas Dekkers

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Maybe a Firewall problem on one site? did you block ssl?
(Edited)
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Thomas Bach

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@Jonas:  I am not controlling the network it self. But i don't think that SSL or SSH is blocked.
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Jonas Dekkers

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Is there one site were all the ap's are failing? Then I will ask the network staff for help. Let them have a look at ssh (TCP 22) on the firewall
(Edited)
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Sebastian Pohlmann

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Are the updates never work or is this the first time?
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Travis Kaufman, Champ

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Thomas - can you push a complete upload to the AP's?
Or, reboot one AP, then try the update again. Let me know
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Thomas Bach

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@Travis I have tried both, will still not work.
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Sam

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Select the AP, click the Utilities button  > Set Image to Boot - Does the image that you'd like to run show up as one of the 2 options? (this would indicate it's on the AP's flash but not the active image).
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Thomas Bach

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@Sam When I select the AP and the click Utilities button I dont have the "Set Image to boot" option.
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Travis Kaufman, Champ

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Can you see this Thomas? 

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Thomas Bach

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No, I only see this on all AP's
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Travis Kaufman, Champ

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Check Box 1 AP, not multiple.  Is that still not showing? 
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Thomas Bach

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@Travis:  Same The option dont show up.
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Bill W.

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Thomas, dumb question, but have you rebooted the APs?  I've seen that message before when an AP upgraded but did not reboot automatically.  Rebooting the AP allowed the new firmware to be used.

Also, AP121s should be rebooted prior to sending firmware updates to them.  If I have an AP121 that has been up for longer than a day, I reboot it before trying to upgrade it.

And if you are upgrading AP230s to 6.2, I would upgrade them first to 6.1r6 and then 6.2.  It seems to be hit or miss if an AP230 upgrades straight from 6.1r5 to 6.2.  Sometimes I have them upgrade straight to 6.2, other times I have to get them to 6.1r6 first.  So now I always just upgrade them to 6.1r6 first.

Another suggestion to try is to upgrade the AP from its web interface.