Problem uploading CSV for PPSK creation

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  • Updated 3 years ago
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I have a CSV created that looks like this

When I try to upload I get the following error.

Begin checking the CSV file format: [File=Aerohive_PPSK_Student_Test.csv]
The format check for line 1 failed: the format of User Type is incorrect::User Type
The format check for line 2 failed: the SSID (PTC-STUDENT-TEST) belongs to this user type does not exist in the database.
Stop checking the CSV file format: [File=Aerohive_PPSK_Student_Test.csv]


I'm very new to Aerohive, and if this has been covered before, I haven't been able to locate it on the forum. Any help would be appreciated.

Photo of WNM


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Posted 4 years ago

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Photo of Stefan van der Wal

Stefan van der Wal, Champ

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Although your CSV looks really neat, I'm afraid it's not the format the Hivemanager is going to accept. I've added a screenshot of a .csv I've used in training with Aerohive Networks and I find that this did work in previous versions:

Could you try formatting it like this?



Photo of Cameron Chamberlin

Cameron Chamberlin

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I had this same issue, I found the problem to be my PPSK group was setup as auto and not manual. After I recreated the group, the csv import worked seamlessly.


Photo of Alexis


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I have the same problem but here is the message diplay by aerohive :

Yet here is my csv file :

I've check and my PPSK group are setup as manual :

thank you in advance