problem with CWP and student moving between Accesspoint

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  • Question
  • Updated 3 years ago
  • Answered

Our CWP is working very fine, BUT it only works on that Accespoint we log in to. If we moved to another area and a new accesspoint is taken over. We have to close the wifi connection and on again and then log in again.
We can see that we are connected to the guest SSID but the internet connection is lost, when another accesspoint is taken over.

below you can see the Configuration SSID RG is working fine

Rgguest is working fine, CWP comes up and logging in via Radius is working students get in to the right Vlan, and the internet is working - nice. But when student is walking around they are loosing the internet connection.

Any help ?

Jan Boje



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Jan Boje

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Posted 3 years ago

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Tony

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Jan,

Please contact our support team at:

866-365-9918 or +1-408-637-6358 (international)

Alternatively, please open a case through our Support Portal at:

https://support.aerohive.com

One of our knowledgable technicians will happy to assist you with this issue.