Problem AP230 Unexpected No Clients connected firmware 6.5r8b.179369

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Hi everyone, we have a unexpectedly and randomly problem, the access point does not allow the IP clients of the dhcp to be received. It is not a problem for the DHCP server because 97% of the Access Points are operational, but starting the day we find 2 or 3 access points that say they do not have clients in an area where there are many users. We check on site and we realize that there is a signal but it does not stop delivering the IP, now we had to shutdown the AP and start again and working again. The firmware that the AP230 are using is HiveOS 6.5r8b.179369
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Fabian

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Posted 1 month ago

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Rick Barragan

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Our school district was experiencing some similar issues and according to our SE upgrading our 230s to HiveOS 8.2r1 might address some of our issues. We did upgrade to 8.2r1 and most of these issues have gone away. You may want to test on one of the problematic APs and see if that fixes your issue then push out to your other APs when you feel your issues were addressed. Aerohive recently made some updates to NG so other issues may have been fixed. Good luck.
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Fabian

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Yes the HM is version 8.1r2, and supect that is the problem... 
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Brian Powers, Champ

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Your HM version should have no impact on users on a particular AP.  The HiveOS version on the access points themselves is what Rick was referring to.  I've unfortunately run across issues with both version of code (the 6.5r8b as well as the 8.2r1a for AP230s) to personally recommend either of those to you.

We had the exact symptoms you exhibit when migrating users to the 8.x KRACK patch HiveOS.  And other (EIRP related) issues when using 6.5r8b.  It's concerning to hear that you're also experiencing the same connection issues on the 6.5r8b code too.  
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Fabian

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Yes unfortunately it is supposed to be a gold version and therefore should be stable, but it is not, for example today a whole floor in a building appeared Access Point indicating that they had no clients connected, so from the HiveManager touched restart it and if that does not work, go to the wiring centers and disconnect them from power and turn them on and there they work. The situation is very unpleasant, instead of improving I feel that AeroHive are in decline in the quality of the solution
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Nick Lowe, Official Rep

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Hi Fabian,

It is less likely that this is due to a firmware issue (although always possible) and more likely that there is something like high broadcast/multicast, a RF-based issue or a configuration issue etc.

Have you opened a support case with us with techdata taken while an issue was occurring?

Thanks,

Nick
(Edited)