PPSK rejected

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  • Updated 2 years ago
Hi all,

So I have a remote site in another part of the country where the front desk can login to user manager, create a 1 day guest wifi pass but when they try and use the PPSK it gets rejected.

What I am wanting to know, is there any logging that will tell me why it was rejected? There are several people having this issue, none of the temporary accounts work and haven't done so for months so I have to assume they have entered the PPSK correctly at least once.

Its configured as a local group, with local users, and they have rights to create 5 accounts, the accounts last for 24 hours, the validity period is showing the correct start and end times. (time zone is correct) 

From the HM, I cannot see much, only that there are no clients connected!
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Posted 2 years ago

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Andrew Garcia, Official Rep

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The things that pop to mind are that you do not have any automatically generated PPSKs pushed to your APs at the remote site, or maybe the time zone on the AP does not match what you think it should be.

Use SSH the SSH client in HiveManager to get to the AP CLI and run show time and show clock to make sure those are as expectedYou can also run show user  to see if there are any automatic PPSKs on the device.
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Luke Harris

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I would check the validity period of the accounts, especially as you mention that it involves more than one user. Also, as Andrew states check your NTP settings. 
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Brian Powers, Champ

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Have you checked the time on the APs themselves?  I'd assume that they'd need to be accurate of the validity period would be all messed up.

What HiveOS are you running?
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legends, thanks guys!

Logged into the AP and the year was 1970. So I set the hivemanager to act as a NTP server (the HM itself uses an external ntp service), it rebooted as soon as it was back online all the clocks were synced up and the ppsk works!