PPSK intermittant fails and troubleshooting

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  • Updated 2 years ago
We have 500 users on PPSK running ok with no updates or any configuration changes happening for weeks and for approx last year getting intermittant users unable to connect to their usual PPSK SSID
Can go for weeks ok then can get 4-5 in a day.

Checked the active client list to make sure no-one has stolen/accident used their PPSK

forgetting the network on clent and trying to redo PPSK entry always fails with generic windows/mac message
rebooting machine, clearing dhcp etc has no apparant effect

sometimes I issue a guest password and join guest SSID and then it will let me rejoin the original SSID on PPSK but more often
other times I leave the client on a 1 day guest account/SSID and tell them to retry their account the next day  and the next day the PPSK will just start working again
happens with macs and pcs but does seem to reoccur with certain users more than complete random.

using guest account has always worked and the user seems to be ok the next day, seldom get a repeat visit but would like to know or troubleshoot what is happening as it's very time consuming

Where do I look and what am I looking for, is there an easier fix?
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Kevin Whelan

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Posted 2 years ago

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