Our desktops can access a site ie dropbox.com but the wireless devices cannot

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  • Updated 4 years ago
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Is there an exemption list on the wireless?
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Karl Pedde

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Posted 4 years ago

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Adam Conway

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Hi Karl, 
There is no out-of-the-box configuration to prevent dropbox but one can configure the APs or upstream devices to prevent it.  Are you an admin of the Aerohive Network or a user?
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Karl Pedde

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admin
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Crowdie, Champ

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Do the wireless clients, who can't access DropBox, get placed into the same VLAN as the Desktop clients who can?
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Adam Conway

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Sorry to ask if you are a user - we sometimes get questions from users :)  to which the answer is ask your admin :)

I think Crowdie's question is on point... this sounds like a network issue, not a WiFi issue.  
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Crowdie, Champ

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I suspect that the wireless users are placed into one VLAN, with a unique subnet, and the Desktops are in another VLAN, with another unique subnet.  The issue then is most likely that the LAN firewall is configured to allow DropBox access from Desktop's subnet but not the wireless user's subnet.  I commonly see LAN firewalls configured so wireless clients can only access DNS, DHCP, HTTP and HTTPS.  This type of firewall configuration will stop a large number of Internet based services, such as DropBox.