Novice Question: Clients not connecting to one AP

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  • Updated 2 years ago
We have 8 APs in an open floor plan office. 7 of the APs are fine and always have clients connected. The 8th AP never has any clients connected. Aside from that I cannot find any indication that there is any issues with the AP. Behavior is unchanged after restarting the AP. Any suggestions on where to start?
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Justin Stokes

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Posted 2 years ago

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BJ, Champ

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I would add an ssid, push it only to the questionable AP, and connect.   
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BJ, Champ

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Another thought, are these clients connecting via 2.4 or 5 GHz? If you have a dense configuration using near or full power, with 2.4 clients, there may be too much overlap. You may want to consider creating a new radio profile and lowering the max power setting. 
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Crowdie, Champ

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I would do the following:

* Power a wireless client on by an access point adjacent to the access point in question.  Ensure that the wireless client has associated to the adjacent access point.

* Walk towards the access point in question and determine if the wireless client ever roams to it.

If the wireless client does not roam to the access point in question it is likely that your transmit power levels are too high (as BJ suggested) or you have too many access points in that area.
(Edited)
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Justin Stokes

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Mystery was solved on this one thanks to some help from Aerohive support. Turns out my predecessor thought it would be a good idea to mess with the radio profiles and functionally disable them on the AP in question. Pretty sure he had no idea what he did.
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Luke Harris

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I would be interested to know more about the environment. 7 AP's located within close proximity to one another could potentially cause issues if power settings on radio's are set to high.