Notification of end devices falling off network

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  • Updated 2 years ago
We have a cloud based boarding house app that runs on ipads connected to our Aerohive network.  The ipads have an ongoing issue of falling off the wireless and not connecting again.  Can we setup monitoring of the 8 ipads so that a notification is sent alerting of the issue? Had a quick look but cant see where.
Thanks
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Stuart Mainwaring

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Posted 2 years ago

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Nick Lowe, Official Rep

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Hi Stuart,

How often is this occuring?

Specifically, do you know if this is after a channel switch has occured on our APs?

I am currently looking in to a similar issue, which looks to be buggy client behaviour in iOS, to see if we can provide a workaround.

Would I be correct in assuming that when you toggle Wi-Fi on-and-off on the iPad, it will connect again?

Thanks,

Nick
(Edited)
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Ho Ka Lok

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FYR, actually since iOS 10 (No matter 10.0.x or 10.1.1, 10.2 not tested yet), we experience the same behavior NOT ONLY on AeroHive, even home used TPLink/Buffalo/Asus/tango WiFi Router. User will easily notify this when their whatsapp stuck in Connecting status, or getting delayed messages.

Well known method like "Forget This Network", "Renew Lease", toggle "Wi-Fi Assist"/"Wi-Fi Networking", "Reset Network Settings", Cold Reboot, Full Device restore from iTunes seems can only solve the problem for a period, say a few days or a week.

We'll try to enable SIP ALG, upgrade HiveOS to 7.1 to see whether problem can be solved, thanks!
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Stuart Mainwaring

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Hi Nick

I'm not sure about the channel switch but don't think they would be switching, but your correct about having to turn wifi off and on again to get it to connect. We have noticed though that the one iPad that is literally 2 metres from an AP that has very few other devices connecting appears to stay rock solid.  We are using a hidden SSID just for these iPads.

thanks
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Luke Harris

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Have you considered using User Profiles to separate your clients onto different VLANs when connecting to the same SSID? - IMHO using hidden SSIDs are poor practice, not only are they uneccesassry but also pose reliability and privacy issues for all clients that connect to them. 
(Edited)
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Stuart Mainwaring

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Sorry, it can be couple times a week. Though as i mentioned the one close to the AP has stopped falling off.
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Chris W

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Hi Stuart, what authentication are you using to the SSID?