no connection to Mesh Point

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  • Updated 4 years ago
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Hi support,
i have a mesh point solution with 2 Aerohive AP170
the APs have 2 different Version.
the portal has: HiveOS 6.1r2.1359
the mesh has: HiveOS 6.1r3b.1502

this solution was working till 2 weeks ago.

now everyday we have the mesh point that lost the communication with the portal and after a shutdown (of about 2 hours) of the mesh AP, when restarted starts to work for some hours than the same issue happens again.

could you please help or gime me a suggestion?

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Alessandro Muzzi

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Posted 4 years ago

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Nick Lowe, Official Rep

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Well, my suggestion before you worry about digging in to the causal factor(s), which may be nuanced, would be to update to 6.1r6 first on both APs and attempt to reproduce with up-to-date code.

I am curious why you were not running the same code on both APs?
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York Exowneon Wang

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This is very similar to the situation I have, Alessandro, I hope you fixed the issue and please post your solution if you did. If not, we could troubleshoot this down together. 

Nick, we updated to 6.1r6a for both APs but the issue is still ongoing.
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Alessandro Muzzi

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Hi guys,
The issue has been solved. At first i downgraded the AP to the same version, but the problem still persists (100% CPU load). Then my colleague upgraded both the AP170 to the latest available image and this helped. Actually the CPU load is back to normal.