No Data in Dashboard from APs

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  • Updated 2 years ago
Hi

When in dashboard I have no data from the APs.  The APs are connected to HMOL, but Im getting the following:  There is currently no data available for the specified time range or data filter.

I have checked this forum and found people have said to check the NTP setting, to have a map for the APs configured etc.  I have done these things.  Im running HiveOS 6.8r1 Jakarta.-130440 on the devices and HMOL v 6.8r2.  Not sure what else to look for.

Thanks
Brad
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Brad Nightingale

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Posted 2 years ago

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Rob Pritchard

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What is your time range set to?  Does it do it no matter what time range (1 hour, 24 hours, 7 days) you select?
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Brad Nightingale

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All dates, and options.  I can go back as far as 20March and there is no data.  Before then there is data.  I dont see anything thaqt had changed on the network at that time though.  I have outbound port udp/12222, NTP, DNS, 80, 443 permitted.  No errors / firewall issues, so I dont know.  I have tried to upgrade and reboot, no difference.
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Crowdie, Champ

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If you look in the access point logs can you see lines similar to:
warn    l7d: Uploading xxxxxxxxxxxxxxxx.lpr failed, do failover again
info    l7d: Receive AH_EVENT_L7D_APP_REPROT_UPLOADED_FAILED for "xxxxxxxxxxxxxxxx.lpr"
warn    capwap: ERROR: failed to upload file 
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Brad Nightingale

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Well thats interesting, IM not getting any log data either.  Whats the port that this is normally sent away on to HMOL?
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Crowdie, Champ

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Do you have SSH access between the HMOL and the access points?
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Brad Nightingale

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Ignore this, I have resolved.  This was a simple case of firewall changes made that impacted - talk about right hand / left hand in deptartments