NG Site down?

  • 1
  • Question
  • Updated 6 months ago
  • (Edited)
Having trouble accessing cloud services. Can't login half the time. Site returns 502 error. My SSID is broadcasting fine, but no one can connect because cloud authentication seems to be down.
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Oz

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  • frustrated

Posted 6 months ago

  • 1
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BJ, Champ

  • 374 Posts
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Not using PPSK, but NG site seems to be up, APs reporting, etc. Have you checked with support?
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Sam Lynn, Moderator

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Hello OZ,

I'm sorry to hear NG is not responding for you, we have no known outages at this time. If you could open a case with support, we can look in to this further for you. If you are an NG connect customer, you'll want to open a case via the Connect forms. If you are using NG select you'll want to open a case via the support portal at support.aerohive.com.

Hope to hear from you soon.