New switch SR2324P not discovered by Hivemanager, it needs new version of the HiveAgent.

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  • Updated 1 year ago
I have this new Aerohive Switch SR2324P, my hiveamanger doesn't see it yet.
I have logged in to the switch and added the ip address of the hivemanager. I have also noticed that the HiveAgent is not up to date.
I have downloaded the right  HiveAgent for SR2324P switch, however, I don't know how to install it.
Please help.
Thanks a lot.
Cheers,
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Fatima Douadi-Elfilali

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  • furstrated.

Posted 1 year ago

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Photo of Om Prakash Ravipati

Om Prakash Ravipati

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Did you verify if the switch is getting an IP address and is able to reach the internet?
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Fatima Douadi-Elfilali

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The switch is getting a reserved ip address from DHCP. I can ping it and I could traceroute a website from the switch through putty. I believe it must be the HiveAgent version running in the Hivemanager.
Thanks for the prompt reply.
Cheers,
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Chris B, Official Rep

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Hi Fatima

The latest version of hiveagent should install itself after the device contacts the redirector and is redirected to your hivemanager.  Just out of curiosity which version did you download and what version is on the switch already?  We can manually install the hiveagent but it shouldn't normally be necessary.

What version of hivemanager are you using?
What version of software is running on the SR2324?
What does show hivemanager status show?

Thanks

Chris
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Gary Smith, Official Rep

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Hi Fatima,

Before trying to upgrade, can you check a few things?
Is the time correct on the switch?
Is the application actually running? If it is not running, it wont work.

Show hivemanager status

you may need to restart the hiveagent;
application stop hiveagent

application start hiveagent

show hivemanager status

Was the switch factory reset? If done incorrectly, this can remove the command to run the hiveagent application on start-up. this command needs to be in the running config;

application install hiveagent start-on-boot

Kind Regards,

Gary Smith
(Edited)
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Fatima Douadi-Elfilali

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Hi Gary,
show hivemanager status

HiveAgent Version.............................. 0.2.57
HiveAgent Status............................... CONNECTING TO HIVEMANAGER
HiveAgent AssociationUrl....................... https://172.17.155.5/hac-webapp/rest/v1/association
HiveAgent AssociationMethod.................... CLI
HiveAgent PollUrl.............................. -


It is connecting to the Hivemanager. However the HiveAgent version I have downloaded is 1.0.2.0.

I will try the other command line
Thank you indeed.
Cheers
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Fatima Douadi-Elfilali

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Hi Chris,
Thanks for your help.
I am using the latest version fo the Hivemanager 6.8r7.
Cheers,
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Fatima Douadi-Elfilali

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The time is also ok

(AH-Switch) #show clock

11:43:27 (UTC+0:00) Mar 3 2017
Time source is SNTP

I have just started the hiveagent application. It worked ok..
I still get connected to hivemanger when running hivemanager status.
 
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Nick Lowe, Official Rep

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Hi Fatima,

The SR2324P is only compatible with HiveManager NG and not HiveManager 6.

Thanks,

Nick
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Fatima Douadi-Elfilali

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Shame, I didn't know that, our suppliers got me that one even though they are aware of the kind of hivemanager we have.
Thanks a lot for the replies and the great help, I really appreciated.
Cheers,