New devices can't connect to wireless network

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  • Updated 4 years ago
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I'll try and give a general description of the layout and then the problem.

We currently have 3 sites with a mixture of 120 and 320s and an onsite Hivemanager at our headquarters. Two sites are in the USA and the other in Canada. We are also about to add another in the UK.

We have several SSIDs. One is for company activity and authentication is managed through mac filtering and radius/ad authentication.

Another is for staff and their personal devices. This is managed through radius authentication and it has only internet access.

One adhoc with mac filtering for video devices.

One guest network that has an acceptance page then just internet.

One for handheld scanners using mac filtering.

One for our helpdesk that is controlled by radius authentication.

And that's it for the SSIDs.

What is happening is that any item that has been connected to the network in the past or had it's mac address added prior can get on. Also, the staff network, guest and helpdesk work fine.

However anything that needs mac filtering is no longer accepting connections from anything that hasn't connected prior to yesterday.

Also, if I build a new ssid nothing can connect to it, no matter if it is just wide open or has filtering/radius authentication.

All APs had their software updated as well as the hive manager.

Nothing changed on the network that I am aware of.

I came to this company 4 months ago and it was fine. Now nothing new.

Any thoughts or suggestions would be greatly appreciated.


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Jeremy Houghton

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Posted 4 years ago

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Photo of Andrew MacTaggart

Andrew MacTaggart, Champ

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you can use Client monitor to see where it is failing.

seems like a lot of SSIDs

have you rebooted an AP or done a complete upload.

I would look to where you are storing the mac addresses and make sure
the mac address in question is in the database
check the radius servers logs for clues

my guess is that the mac address has not been added to the data store
and you would see messages like this

Subject not found in the applicable identity store(s).

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Jeremy Houghton

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I was thinking along the same lines, thanks for your thoughts.
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Terence Fleming ThinkWireless, Champ

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The fact that the staff guest and helpdesk work fine suggests that you don't have a wireless/RF issue, so I would suspect a configuration problem.

If the issue is just related to SSIDs that involve MAC filtering it may be an issue with the way that new MAC addresses are being added to the configuration. 

I think I would start there and then engage someone to take a good look over the configuration -  an independent set of eyes may spot something.

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Jeremy Houghton

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Thanks, Terence. I'm going to have my sys admin see if she sees anything while I try to dig into the database some. Cheers!