New AP not vissible in unmanaged devices

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  • Updated 4 years ago
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We are using a virtual appliance where we manage the hives of our customers. We created extra hives but we can not see the new access points in the unmanaged devices. Also the led on the ap is white for a few minutes and then changes to amber for a few minutes (and then back to white, back to amber,...).

We had no problems at our previous hives to add the access points, there are also no changes been done to the network.

Can anyone provide a solution to this?

Thx!!

Kind Regards

Photo of Hans Matthé

Hans Matthé

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Posted 4 years ago

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Photo of Ronald Moore

Ronald Moore

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I had a similar issue in the past with my re-seller not registering the new AP's to my Hive. You can check and see if they are listed under Monitor/All Devices/ Unmanged Devices. New Aps should be listed here prior to them connecting to your Hive. This is how they know what hive they belong to.

Ron