Network Interruptions in 5.1r4.1015 on BR200 and AP330

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  • Updated 5 years ago
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After recently upgrading to HiveOS 5.1r4.1015 on my BR200 and AP330, i'm seeing occasional "hiccups" on the wireless network where clients can go for 30-90 seconds without any network connectivity and then resume. Just curious if other users are experiencing similar issues.

I will note that there have been no abnormal events or alarms in HMO. Also this is my first issue with my hive gear which has been pretty rock solid up to this point.
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Jake Snyder

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Posted 5 years ago

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David Dippon

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Jake,

We don't have any other reports of wireless clients don't connect for a period of time as you describe. Thus we would be interested in looking into your specific situation in more detail.

Would you be willing to contact our ATAC team at 866-365-9918 or http://www.aerohive.com/support and get a Support case open?

Thanks
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Bradley Chambers, Champ

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Jake,

Probably the first thing they will have you do is to do a client monitor and look into the logs that way