My APs won't connect to Hive Manager

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  • Updated 5 years ago
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My 2 demo APs have been connected for 40 minutes now but they are not appearing in Hive Manager. They are both sitting with solid amber lights on. Is there any firewall configuration I need to carry out in order for them to communicate with Hive Manager?
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Phil Macfarlane

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  • frustrated

Posted 5 years ago

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Gary Smith, Official Rep

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Hi Phil,

Can you access the AP command line? If so, please post a "show capwap client" output to this thread.

Kind Regards,
Gary Smith
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Phil Macfarlane

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Hi Gary,

This is the first time I've fired up the APs so no configuration has been done yet. I can SSH to them but don't know the login details. I have been given next to no information to get me going on this trial and would value some guidance please.

Many thanks,

Phil.
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Melissa J

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Phil, the default user name is admin and the default password is aerohive. HTH
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Melissa J

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Also, a couple of other things to note (from experience) - Assuming you are using Hive Manager online to manage the AP's?

- In certain regions you may need your reseller / supplier to arrange for the serial numbers to be 'directed' to your Hive Manager account. I believe in North America this is done by Aerohive directly (someone will correct me if wrong).

- If this is a demo, your AP's may have been linked to a previous HiveManager account (not sure if they are new units, or used?) - in which case you may need to reset the device. If you gain access to the console you can reset them by executing the 'reset config' command.

- Regarding firewall, you can allow UDP 12222, but with Hive Manager even if that is blocked by default it will switch to TCP 80, so assuming no issues with internet access you may not require any FW changes.

Thanks
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Phil Macfarlane

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Ok, I finally got them working. I had to open up port 12222 on the firewall. They didn't work through port 80 for some reason... don't know why. Anyway, both up and running and viewable in HiveManager now. Thanks very much for you help :)