My APs will not update, they were ok !

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  • Updated 2 years ago
None of my APs (AP330's) will update their config
They update firmware OK
I can reboot devices OK
So this suggests communication is ok ?
I have reset a test box ok, and applied latest firmware ok
But when it comes to a config update in the Device Update Results screen on HM it says 'Current State' Preparing and progress remains at 0% until eventually get the message 'upload Configuration: The operation timed out'
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Gary Grayson

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Posted 3 years ago

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Crowdie, Champ

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Are you using an auto or complete update?  I have seen situations where the access point will not complete an auto update but will complete a complete update.  Another trick is to reboot the access point just before attempting the configuration update.
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Bill W.

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I encounter this every so often. And it's not just AP330s, it's any AP.  It can occur on a newly installed AP or an AP that has been in use for years.  If I wait a few hours in between attempts, it will usually update.
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Luke Harris

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I've also encountered this within my own deployment. As Crowdie states, for AP's not responding to a delta update or an auto may require a reboot first. 
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Gary Grayson

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Thanks everyone : I have waited hours (days) tried different firmware versions and moved the ap from being on a corporate lan behind a firewall to outside a firewall...no joy. I have manually rebooted the AP and remotely rebooted it. I have tried an auto, complete & delta updates...no joy : I think I have tried everything suggested :-(
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Luke Harris

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Gary - try creating a new network policy, maybe with just a single SSID and try pushing that. I've had issues with Radio Profiles not allowing an AP to update. Removing them and recreating seemed to fix the error. 
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Bill W.

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A couple other things to try in addition to Luke's suggestion:
First, try resetting the AP back to default and then pushing the config to it.

Second, try to upload the config from the cli of the AP.

You can use either of the following commands:
save config tftp://ipaddress:filename current {hh:mm:ss | now | offset hh:mm:ss}

save config scp://username@ipaddress:filename current {hh:mm:ss | now | offset hh:mm:ss}