Multi-AP/site/device/SSID system dropping connections

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  • Updated 6 months ago
We have a system consisting of 11 access points over 5 physical sites. The system is configured to broadcast six SSIDs for different types of devices (iPhones, iPads, laptops, project hardware, etc) over all sites.
We have a problem which seems to be affecting iPhones predominantly. Connections will drop when moving between APs or sites and reconnection will often have to made manually or the SSID will disappear and not reappear on the devices. MAC authentication is used currently (although this in under review) and sometimes on reconnection a password will be requested which shouldn't happen.
Channels are set (not auto) and transmit power for all APs is set to 16dBm for both 2.4 and 5 GHz.
Has anyone had a similar experience and if so, did you manage to resolve it?
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DCA-RichM

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  • Frustrated.

Posted 6 months ago

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BJ, Champ

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Wow, six SSIDs!!!??? If you were to look at an analyzer, I bet you'd see a lot of noise. Best practice typically dictates 3-4, particularly in 2.4 environments.

Having said that, have you picked a client that's had problems and looked at client monitor to see what has been occurring? Do the APs even see connection attempts after failures? Without knowing the details of your environment, you may want to set the channel and power settings back to auto and let ACSP do its job. You can, however still limit the max power settings in a radio profile, again particularly helpful in 2.4 environments.     
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DCA-RichM

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Hi BJ, yeah there's a lot of noise on the channel! There are actually more SSIDs but these six are the ones we use every day...this is our own system too!
I saw on here that for mobile devices, the recommended power setting is 15dBm.

We've only been experiencing this problem over the last few months so I'm wondering if Aerohive have released a patch which has broken something?