Moving from HMOL to Connect

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  • Updated 8 months ago
We are a non-profit with close to 100 Aerohive devices and considering moving from HMOL to the free connect due to high yearly maintenance cost.  I know there is several things I will miss and will have to use alternative authentication methods such as radius vs private pre shared keys.  However, the close to $100 yearly per device renewal with no low cost alternatives is steering down this path.

Being able to call support is the biggest thing we will miss, however the savings can easily justify buying a few extra devices and having a relationship with a local tech company for those big issue moments.

Has anyone else consider this or moved off of the paid HMOL plan to the free cloud version? If so, what were the biggest things you missed? 
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Ben Swaby

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Posted 9 months ago

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Per Borup

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hi Ben, we bye 3 years licence for 2 years price, i agree, very expensive for the licnese , and poor support here in Denmark. We have to call reseller and they have to contackt Aerohive to get support.
BR / per
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Ben Swaby

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It's interesting you say that about support.  I have had some issues recently with supports response on a few different tickets and it's definitely playing into the factor of the decision.  Agree on the multi-year, but honestly didn't realize that the cost was this much for the features/support as our original purchase a few years back didn't seem to reflect such a high yearly price.  Therefore, I am stuck wth a 1 year renewal as I work my way to the free version (or CLI) unless Aerohive comes up with a better model.

I know for us, the majority of organizations we work with support non-profit pricing with 30-70% off.  Sure hope Aerohive can consider non-profit pricing or a tiered model approach that fits within our budget.   Right now, the way it's priced, I could only justify the high yearly cost if they took the Barracuda approach.  Barracuda, replaces their customers hardware every 4 years with the upgraded models if the support has been kept on it.  That's something I believe I could sell to stewardship.
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Crowdie, Champ

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I would approach your local reseller.  We deployed Aerohive at a local church who provide free after school tutors to disadvantaged children.  Aerohive dropped their pricing significantly due to the nature of the deployment and we deployed the wireless network at no cost.
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Ben Swaby

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Thanks Crowdie for the suggestion.  We are a church as well and after reaching out to our rep a few weeks ago.  Unfortunately, we were only given a few $'s off per device, which was only considered due to the poor support we had received the previous few months.  Sounds like we need to talk to your rep in the future on this.  :). 

On another note, I just connected a 2148P switch to the free cloud and will say the configuration for it is 10x easier than in HMOL.  Don't look forward to the switchover, but definitely will take easier configurations with $8k savings when all devices start renewing.  
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Ben Swaby

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Update for non-profits

Looks like Aerohive has killed all educational and non-profit maintenance licensing. For us that’s full retail cost of $170 a device or $17,000 a year when all of our devices are up for renewal. At around 12 hours of support calls per year, the math is not added up. It’s either pay for support or invest that into our missions works of providing back packs to kids that don’t have enough money to eat on the weekend, providing food and shelter to those on the street, helping get a single mom back on her feet, or many of the other things that provides hope, help, and healing to others.

Does anyone know of something I might be missing on this? I don’t mind paying for support, but this just seems extremely high based on the organization type we are. My thought is that we hire a local company to do annual site surveys, buy some spares, and conduct ad hock support when we need it.

Would love to have a solid reason as to why we should not go down this path. Love aerohive support, but it’s just not adding up for a non-profit to give corporate lots of $’s vs providing for the needs within our community.

Anyway, Aerohive did honor their older pricing since we bought our AP’s at the high price they use to sell for. Unfortunately, that pricing was the corporate pricing and not the educational pricing they disconnued when all the pricing changed back in May.
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Ben Swaby

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Update

Due to the decision of Aerohive's business practices no longer supporting the pricing needs of non-profits/educatiojh, we have decided to no longer support their organization through any paid services after this year.  While this is a scary road for us, we have add the following items in place to reduce that risk.

- getting active in the Aerohive community
- paying a local organization for additional support as needed
- paying a local organization to complete annual onsite site survey's and adjustments

Unless Aerohive hears our cry for significantly reduced non-profit pricing, this will go into affect for us in Q2 2018 and net us approximately 80% yearly in savings.

If anyone else consider this, I urge you to do your homework.  Aerohive is a good company, but like all of us they have to make the best decisions for what they do.  On a personal note, I have a big issue with them dropping non-profit/education options.  That speaks loudly to me of lining ones pocket vs seeing the good that educational and non-profit organizations provide to the community.  Please please please, do not drop Aerohive support based on any of my messages..  If there is a rush of people the drop them, it will lead to further price hikes, lower support for paid customers, and dropping of products like their free services.