Model and RAM Info from Appliance

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  • Updated 5 years ago
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I have a newly purchased Aerohive appliance which is running very slow. I noticed in the release notes for v6 that older appliances have to be upgraded from 1GB to 3GB for v6.

I am wondering if the vendor sold me an older appliance.

How can I determine the model and RAM in my appliance?
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Joel Anderson

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Posted 5 years ago

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Anoop Dawar

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Hi Joel

The new 1U appliance looks completely different. Image below should help.


In terms of how much RAM is in the appliance - the new 1U has 8G RAM. The old 1U could be 1G.
Here is how you can determine the RAM on the old 1U appliance

Establish a console or SSH connection to the device,
1. Enter 2 (Display System Information) > 5 (Display Hardware Information) as shown in this output example:

1) Network Settings and Tools
2) Display System Information
3) Advanced Product Configuration
4) Reboot Appliance
5) Shut down the System
6) Change CLI Shell Password
7) Logout of shell
Please make a choice:
2
1) Display Physical Address Information
2) Display System ID
3) Display Open Ports
4) Display Disk Usage
5) Display Hardware Information
6) Back to Parent Menu
Please make a choice:
5
These are the present cpu frequency, memory and model number informations.
cpu MHz: 3400.537 [2core CPU]
MemTotal: 3107840 kB
Model Number: 1U
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Joel Anderson

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OK — I definitely got an old model then. I can't console to it now, because I am not onsite.

This was purchased a couple weeks ago, and installed last week.

Two questions — why would I have gotten an old model?
Can I get the vendor to replace my unit with a current model?
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Anoop Dawar

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Joel,

The partner may have ordered the older model thinking that it maybe sufficient for your needs. The newer model is slightly more in terms of list price than the older model - so that may have played a role.

You should reach out to your sales representative and share your desire as well as needs -- so this can get sorted out quickly.

Anoop
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Joel Anderson

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Yes — I have already started down that path.
I don't really want to buy a whole new wireless system and have an outdated manager on the first day!
I was wondering how they even ordered the older one — the website only indicates a single 1U model on the specs page...
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Anoop Dawar

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Joel,

There could be several reasons or just a simple mistake. I would not know why this happened without talking to your reseller.

Once you connect with your reseller/sales-contact, please let me know. If there's an issue in our communications processes, I would like to fix it. If it was a honest mistake - -that would be good to know as well.

Anoop