Missing AP's

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  • Updated 3 years ago
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After the hive manger update 3 AP's are no longer showing up. I logged into those AP's manually and changed the address of the Hive Manager manually but they still do not show up. Please advise.
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Keith Vandersluis

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Posted 3 years ago

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BJ, Champ

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When you say they don't show up, are they completely no longer visible in HiveManager, or are they viewable and no longer communicating with the HiveManager and displayed in a disconnected state?

Best,
BJ
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Mark Lanham

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BJ same problem here. I lost 20 APs  and a switch at a remote site. The serial #s were not in the inventory for the site and when getting in to them with SSH  they were factory defaulted. I needed manually input serial # in to HMOL and set hive manager to redirector.aerohive.com

Thoughts?

Thank you,

Mark
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Keith Vandersluis

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They are completely gone.   Not visible in hive manager at all.  
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Nick Lowe, Official Rep

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What happens if you try and add the serial numbers to the unmanaged devices tab?
Does this succeed or do you see an error saying it has already been added?

I am assuming that you haven't coincidentally had a license expire that covered this number of APs meaning they can no longer be managed?

It may be worth checking for this under Home > License Management.
(Edited)
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Keith Vandersluis

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I could manually register the serials.  After manually registering I manually reset the AP and then it showed up in Hive Manager and could be updated and brought up to par.    Still have no idea why this happened but at least it's sorted out.
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Chris Gregory

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I too have a similar issue.  Purchased 3 new AP330, installed the entitlement key for them.  AP's show up as "disconnected" and "unmanaged".  Wierd because the light on the AP's are white meaning connected. So I cannot configure the new AP's

Please advise